My understanding was that the merger is through the monograph
divisions not the serial divisions, but I could be incorrect.
Tracey Thompson
Acquisitions Librarian/College Asst. Professor
New Mexico State University Library
MSC 3475 PO Box 30006
Las Cruces, NM 88003
Phone: 575-646-8093
Fax: 575-646-7077
Skype: Jenymn
SL: Jenymn Mersand
Email: thomtd@nmsu.edu
From: SERIALST: Serials
in Libraries Discussion Forum [mailto:SERIALST@list.uvm.edu] On Behalf Of Teresa
Saunders
Sent: Wednesday, December 16, 2009 1:34 PM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] Wiley journal renewal
Maybe this year it's due to the Baker&Taylor - Blackwell
merger?
Teresa
C. Saunders
Library
Technician
Acquisitions
Ruth
A. Haas Library
Western
Connecticut State University
181
White Street
Danbury,
CT 06810
(203)
837-9106
saunderst@wcsu.edu
From: SERIALST: Serials in Libraries Discussion
Forum [SERIALST@list.uvm.edu] On Behalf Of Jessica Brangiel
[Jessica.brangiel@JEFFERSON.EDU]
Sent: Wednesday, December 16, 2009 2:11 PM
To: SERIALST@LIST.UVM.EDU
Subject: [SERIALST] Wiley journal renewal
**Apologies
for duplicate messages**
Hi,
We
have had a very difficult renewal experience with Wiley this year. We
began discussions with them in late September and have been in communication
with 4 different people, at different management levels in the company, but we
still don’t have an invoice. They don’t return phone calls or respond to
emails; their unresponsiveness and poor customer service is really
unacceptable. What’s even more frustrating is they are quick to turn off
access early in the new year, even though they are responsible for any delay in
billing and payment. We had similar problems last year with our renewal
but were told they were due to the Wiley-Blackwell merger. So what’s the
problem for 2010? Are others experiencing the same issues; is this a
company wide problem?
Thank
you in advance.
Jessica Brangiel
Electronic Resources
Librarian
Manager, Interlibrary Loan
Thomas
Jefferson University
Scott
Memorial Library
1020
Walnut Street, Room 201
Philadelphia,
PA 19107
215-503-5203
(p)
215-503-4793(f)