Thanks for clearing this up John and Frances in answer to my question and for your comments too Leslie (as always!).  I feel like I'm still relatively new to serials so it's nice to hear comments from those who have been around longer.

Beth M. Johns, MLIS
Electronic Resources & Reference Librarian
Zahnow Library
Saginaw Valley State University
1-989-964-2158
bmjohns@svsu.edu


----- Original Message -----
From: "John Lucas" <jlucas@ROWLAND.UMSMED.EDU>
To: SERIALST@LIST.UVM.EDU
Sent: Thursday, February 25, 2010 2:47:08 PM GMT -05:00 US/Canada Eastern
Subject: Re: [SERIALST] E-journals Renewals and Activation

Hello Beth and all,
 
I can come up with a number of scenarios where the can be disconnect. 
 
Unfortunately a Publisher's Accounts Receivable Dept most likely does NOT connect with probably an IT Department where access is activated.  If so, there could be some sort of internal files that hopefully are downloaded but may not be in a timely manner. 
 
International publishers (Elsevier, T&F, Oxford, etc could have multiple accounting offices, which may not even talk with each other because they are different systems altogether.
 
If the publisher has multiple platforms for e access (their own platform as well as Metapress, Atypon, IngentaConnect)  there may be requirements by the 3rd party supplier to report current subscriptions which causes delay.
 
Got to move on.
 
With Best Regards,
 
 
 
John Lucas

Serials Librarian
University of Mississippi Medical Center
2500 North State St
Jackson, MS 39216-4505

(PH) (601) 984-1277
(FAX)  (601) 815-4569
JLUCAS@ROWLAND.UMSMED.EDU

>>> Beth Johns <bmjohns@svsu.edu> 2/25/2010 12:07 PM >>>
So true!  Maybe I don't understand the publisher point of view, but it just seems like if the publisher gets their money, access should be activated automatically without any additional input from the library.  Am I thinking too simplistically? 

Nice to hear I'm not the only one who gets mad about this!

Beth M. Johns, MLIS
Electronic Resource & Reference Librarian
Zahnow Library
Saginaw Valley State University
1-989-964-2158
bmjohns@svsu.edu

----- Original Message -----
From: "Wilma Dague" <wdague@BENEDICTINE.EDU>
To: SERIALST@LIST.UVM.EDU
Sent: Wednesday, February 24, 2010 5:14:58 PM GMT -05:00 US/Canada Eastern
Subject: Re: [SERIALST] E-journals Renewals and Activation

I find this process so bogus. How can it be at all efficient for every publisher's CSM to deal with each client individually? So why can't the subscription agents and publishers and access providers like Ingenta/Metapress make a smooth system that automates 90% of access renewals? It's like they deliberately make it difficult so that  libraries will give up and not get the access they paid for.

 

Best regards,

Wilma Weant Dague
Serials  Coordinator
Benedictine College Library

St. Benedict's Abbey Library
1020 North 2nd St.
Atchison, KS 66002

 

(913) 360-7610
wdague@benedictine.edu

 

From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@list.uvm.edu] On Behalf Of Judith Nagata
Sent: Wednesday, February 24, 2010 9:14 AM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] E-journals Renewals and Activation

 

This is exactly what happened to us! It was confusing for me as a first-time renewer.

 

Many thanks to everyone who sent suggestions and ideas about managing the process of activation and access. As someone mentioned managing the print is/has been equally problematic. At least now I have a sense of what I need to do and some of the terminology and process. 

 

Judith

 

Judith Nagata

Electronic Resources Librarian

HACC

>>> Rose Marie Parsons <roseparsons@BOISESTATE.EDU> 2/22/2010 11:03 AM >>>

Judith,

Loss of e-access at the beginning of the year is a big problem that reflects the fact that publishers, providers like Ingenta and subscription agents haven't developed a smooth renewal system yet. Our Serials Unit depends on users including other library staff to let us know when they encounter denial of access because we don't have enough have staff to verify the appropriate activation of every title at the beginning of every year. When we discover we have lost access, it sometimes takes repeated claims sent through our subscription agent to get access re-activated. It took a couple weeks to correct the problem when this library recently discovered it had lost access to two Ingenta titles published by a society. Our subcription agent confirmed payment had gone to the publisher on time, but the publisher apparently had not communicated with Ingenta. Consequently, we lost all access to these continuing subscriptions until Ingenta updated their records.

When we claimed Highwire access to another title, we received an email saying we needed to enter the subscription ID in their activation form in order to restore access we had had at the end of December. A message that the ID was already activated appeared when we entered the subscription ID provided by our subscription agent even though we still didn't have access. When our subscription agent made her fourth telephone call to the publisher on our behalf, she learned the problem was the 2009 subscription ID had expired and the publisher hadn't yet entered 2010 subscription IDs into their system. Aaargh! The publisher restored our access for the time being by extending the coverage under the 2009 subscription ID, but that is a temporary fix that will make it necessary for me to check the title periodically to be sure access isn't turned off again.
--
Rose Marie Parsons
Albertsons Library
Boise State University
P.O. Box 46
Boise, Idaho 83707-0046
Telephone: 208-426-4224
Fax: 208-334-2126

On Mon, Feb 22, 2010 at 8:13 AM, Judith Nagata <jmnagata@hacc.edu> wrote:

Harrisburg Area Community College has just begun subscribing to e-journals (online only) via our subscription agent. This year we renewed a title, but lost access to the e-journal (platform is Ingenta, not a publisher's platform). It took some time to establish that we had renewed and to regain access.

I wonder how others handle these situations. When you renew with your subscription agent what is supposed to happen next? Do you check with the publisher to make sure the renewal passed to the platform provider?

I would be interested in reading any in-house processes used to verify access and whom/how you contact to reestablish access.

Judith

Judith M. Nagata

Serials/Electronic Resources Librarian

Harrisburg Area Community College

Library Central Services

One HACC Dr.

Harrisburg, PA 17110

Ph: 717-780-2535

Fax: 717-780-2462




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