Hi
We do do the follow up in Claim checker in Ebsconet.  I find it useful to know what's been dealt with and what hasn't.  Then I can email our rep. and say what's up with this or that title. 
 
Of course, we only have about 200 paper subscriptions left.....
 
Lynn 

On Wed, Jan 18, 2012 at 3:00 PM, Sarah Glasser <Sarah.Glasser@hofstra.edu> wrote:

If you don’t mind, I have a follow up question.  We set this up and it works well, but I wonder to what extent others are following up on their claims in EbscoNet.  For those of you who have this set up, do you track results in the Claim Checker and/or My Claims function of EbscoNet?  These features allow you to indicate whether you received the issue, see publisher replies, send a follow up message to the publisher, reclaim, etc.  While the electronic claiming works well in Millennium, I find that the follow up is a bit time consuming. I would be interested in how others are handling this (we find that we often do not receive what we claim).

 

Thanks so much,

Sally

****************************************************

Sarah (Sally) Glasser

Serials/Electronic Resources Librarian

022B Axinn Library

123 Hofstra University

Hempstead, NY  11549

 

From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@list.uvm.edu] On Behalf Of Boone, Susan
Sent: Wednesday, January 18, 2012 12:52 PM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] Electronic claiming in Millennium serials module - crossposted

 

We finally set this up a little over a year ago. It works very well. Much more efficient than our previous method of claiming in EBSCONET in that it eliminates the second step of updating our system and then the vendor’s system.

 

It was worth the time to set up.

 

Susan

 

________________________________________

Susan Boone

Collection Management

 

UCSF Library & CKM

530 Parnassus Avenue

University of California, San Francisco

San Francisco, CA 94143-0840

tel: 415/476.8410

tel. 415/476.8435

susan.boone@ucsf.edu

 

From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@list.uvm.edu] On Behalf Of Sally Smith
Sent: Wednesday, January 18, 2012 8:08 AM
To: SERIALST@list.uvm.edu
Subject: Re: [SERIALST] Electronic claiming in Millennium serials module - crossposted

 

Hello,
We have used the Millennium/EBSCO claiming feature for many years as well and have very few problems.  The key is setting it up accurately.  At the time EBSCO provided us with barcodes that enabled us to scan the appropriate order record.  I don't know if they still provide that service.  We opted to set up manually, one record at a time,  because the EBSCO batch automated process did not always select the correct bib record. Once it is set up, it is easy to maintain and works smoothly.

Sally

 

Sally Smith                
Bethel University Library/Serials Dept.    
3900 Bethel Drive  St. Paul, MN 55112 
Phone:  651-635-8544   Fax:  651-635-1979
http://library.bethel.edu

 

On Wed, Jan 18, 2012 at 7:53 AM, Coakley, Lynn <lcoakley@stcc.edu> wrote:

hi

 

I'm writing from Springfield Tech. Community College in Spfld, MA.  We have used the claiming feature in millennium for at least 5 or 6 years.  It works beautifully.  There is still a fair amount of maintenance that you do on your end re: ebsco claiming cleanup, but that you can do as much or as little as you want to do.

 

Our local system (we are part of a huge consortium) did the ftp set up for us.  I don't remember that it was hard to do.  Ebsco is experienced with this so they should be able to give you substantial help.

 

We are moving from Innovative to Evergreen in a month or so and Evergreen serials does not have a claiming function yet and there are many of us upset with this!

 

good luck

Lynn

On Tue, Jan 17, 2012 at 4:35 PM, Janet Bassett <jbassett@cityofsalem.net> wrote:

Hello,

 

I'd like to correspond with people who have print periodicals electronic claiming set up between the Millennium serials module and EBSCO.  We have used the serials module for several years for holdings and check-in management, but not for direct claiming.  I'd like to know how it works for others before investigating the possibility here.

 

Thanks very much,

Janet Bassett
Subscriptions, Periodicals

Cataloging, Standing Orders
Salem Public Library
PO Box 14810
Salem OR 97309-5010
fax: 503-588-6055
ph: 503-588-6473
jbassett@cityofsalem.net

 

 




--

Lynn Coakley

Coordinator of Technical Services

Library

Springfield Technical Community College

One Armory Sq.

Springfield, MA  01102

 

 




--
Lynn Coakley
Coordinator of Technical Services
Library
Springfield Technical Community College
One Armory Sq.
Springfield, MA  01102
413.755.4565
fax 413.755.6315