We had the same problem with PDFs not opening in Science Direct, and the solution from Elsevier was to go to Adobe Reader and change the Internet settings under “Edit” and then “Preferences”. Uncheck the “Web Browser Options” boxes and then click “OK”. So far it has worked for me, although I’m not sure if depends on which version of Adobe Reader you have. Try it and see. Hope it helps.
Joanne Romano, MLS
Licensing and Serials Librarian
The Texas Medical Center Library
1133 John Freeman Blvd.
Houston, TX 77030
From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@list.uvm.edu] On Behalf Of Marino, Joseph
Sent: Thursday, June 28, 2012 10:58 AM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] Elsevier journals access issue
I’ve experienced some problems as well. Most of the time if I get the error message, I will immediately be able to access if click on the link again. One day about a week ago that was not the case so I just didn’t try to access the rest of that afternoon. When I tried the next day I was able to access.
Joseph Marino
Library Associate
The Ohio State University Libraries
Office at:
Acquisitions--Continuations
1165 Kinnear Rd.
Columbus, Ohio 43212
Tel: (614) 247-8936
Fax: (614) 292-5214
From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Mariyam Thohira
Sent: Thursday, June 28, 2012 10:12 AM
To: SERIALST@LIST.UVM.EDU
Subject: [SERIALST] Elsevier journals access issue
Is anyone having access issues with Elsevier journals? We seemed to be having spotty access with Elsevier now at least for a week. One minute we have access and the next it is an error message opening PDF. We couldn’t seem to pin point what it is and Elsevier couldn’t seem to help us though they have been on it from the beginning.
If anyone is having this same issue and was able to successfully resolve it, could you share with us what you did?
Thanks so much for the help.
Mariyam
------------------------------------------
Mariyam Thohira
Acquisitions Coordinator
Johns Hopkins University
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