Hello, all,
In my experience, the best thing to do is report the damage to the Post Office and to your vendor, as quickly as possible, and each time the issue is received in bad condition.
Our issues of Chronicle of Higher Ed. have recently started arriving in a plastic bag, but in the past we had problems with damage once in awhile. The problem  usually gets solved pretty quickly if you complain!
Kathy

--
Kathryn L. Coyle
Technical Services Librarian
University of the Arts
320 S. Broad St.
Philadelphia, PA  19102
215.717.6285 voice
215.717.6287 fax
http://library.uarts.edu/



On Fri, Nov 2, 2012 at 9:26 AM, Klundt, Lynn M <LYNN.KLUNDT@northern.edu> wrote:

Our copies for the Chronicle of Higher Ed is often damaged as well. I’m not sure what to do about it. Please respond to the thread if you come up with a good idea.

 

From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@list.uvm.edu] On Behalf Of Diane Westerfield
Sent: Thursday, November 01, 2012 5:31 PM
To: SERIALST@LIST.UVM.EDU
Subject: [SERIALST] Chronicle of Higher Education getting damaged in the mail

 

Hi folks,

 

The Chronicle of Higher Ed. often arrives in a damaged state.  To be specific, the front page is torn up (sometimes chunks completely missing).  Subsequent pages plus the back page may be damaged as well. We have asked the publisher to send it in a wrapper, but if we do get a wrapper, it only lasts for a few issues.

 

Anybody else have this problem?  Have you had success in getting plastic wrappers for your issues?  Can you complain to the post office?   Our periodicals coordinator is not too happy that these tattered copies keep on limping in with the mail.  It doesn’t constitute attractive material for potential readers.

 

I just looked at the shelf and out of 6 regular issues, 3 are damaged. The periodicals coordinator has mentioned that all of our regular newspapers come in plastic wrappers.  Chronicle of Higher Ed. is pretty cheap, and I would think wrappers of some sort, applied in bulk, would not be that expensive on the grand scale.

 

Thanks,

 

Diane Westerfield, Electronic Resources & Serials Librarian

Tutt Library, Colorado College

diane.westerfield@coloradocollege.edu

(719) 389-6661

(719) 389-6082 (fax)

 

 

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