She took the letters right out of my fingers. J I would say I’ve had, like, a 95% success rate after posting things on Serialst. Once I had a call (from the company) whilst reading my post!

Sincerely,

Jeanette Skwor

Cofrin Library, Serials Dept.

(920) 465-2670

From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@list.uvm.edu] On Behalf Of Platkowski, Melissa
Sent: Wednesday, July 10, 2013 1:23 PM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] Elsevier

Sometimes complaining loudly on a global listserv gets results, too!

Melissa Platkowski

Electronic Resources Librarian
David A. Cofrin Library
University of Wisconsin-Green Bay
2420 Nicolet Dr.
Green Bay, WI 54311-7001
P: (920) 465-2764
F: (920) 465-2136

platkowm@uwgb.edu

http://www.uwgb.edu/library

From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@list.uvm.edu] On Behalf Of Williams, Mary
Sent: Wednesday, July 10, 2013 10:38 AM
To: SERIALST@LIST.UVM.EDU
Subject: [SERIALST] Elsevier

Has anyone developed a successful strategy for receiving help from Elsevier?

Our account rep doesn’t return calls, customer service promises to call back within a few hours and they don’t, and forget email – they’ll respond within one or two business days.

Meanwhile, we have no access to their Freedom Collection, for which we have paid handsomely.

Thoughts??

Mary

Mary Williams (mwill108@uthsc.edu)

Serials Librarian

Room 250

Library and Biocommunications Center

University of Tennessee Health Science Center

877 Madison Avenue, Room 250

Memphis, TN 38163

Phone: (901) 448-5154

FAX: (901) 448-5402

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