We have been unable to get any support from Highwire since last September (for several unresolved problems).   We've used their form and emailed directly.  Very frustrating. 

Marcia Thomas
Collections Librarian
Illinois Wesleyan University
Bloomington, Illinois



On Thu, Jun 18, 2015 at 1:50 PM, Jenny Lockwood <jelockwo@lib.nmsu.edu> wrote:
Is anyone else having a problem accessing their statistics from Highwire? I have submitted a couple of requests for help on their technical support form, but have received no response.   I pulled stats in February but not since then, so I am not sure how long they have been inaccessible (to us at least).   Thank you in advance for any information.
Sincerely
Jenny

--
Jenny Lockwood
Acquisitions/Electronic Resources
New Mexico State University Library
PO Box 30006 Dept 3475
Las Cruces, New Mexico 88003
575-646-3104

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