*Apologies in advance for multiple postings.*

ALCTS webinar: Strategies for Effective Library Communication

Date: Wednesday, August 26, 2015

All webinars are one hour in length and begin at 11am Pacific, noon Mountain, 1pm Central, and 2pm Eastern time.

Description: The key to any well-run organization is effective communication. Need help sharpening your communication skills? Handling problem personalities? Maximizing your efforts through cooperation and collaboration? This webinar will provide tips and tactics to ensure successful interpersonal communication encounters with supervisors, subordinates, colleagues, and co-workers. Foster collegiality, connections, and cooperation with others through open communication that recognizes relational as well as information needs.

Learning outcomes: 

Participants will learn practical strategies that focus on:

* How to enhance internal service excellence.

* How to communicate more effectively.

* Principles of assertive and open communication.

* Positive approaches to problematic people.

* How to ask for and receive help from others.

* Effective collaboration.

* Principles of cross-generational cooperation.

* How and when to delegate, to share responsibility, and to empower others.

Who should attend? Collection Development & Technical Services librarians and staff members

Presenter: Marie L. Radford, Ph.D. is Professor in the Department of Information and Library Studies, at the Rutgers School of Communication & Information. Her dynamic presentation style is well-known for presentation of frequent workshops/webinars on topics that include: assessment, professional communication, time management, customer service excellence, conflict management, and positive approaches to problematic people. Her latest book is: Leading the Reference Renaissance (Neal-Schuman, 2012). She received the 2010 ALA/RUSA Mudge Award for distinguished contributions to reference service.

*****************

Registration Fees:  ALCTS Member $43 ; Non-member $59 ; Group rate (members/non-members) $99/$129 ; International $43   

For additional information and access to registration links, please go to the following website:

http://www.ala.org/alcts/confevents/upcoming/webinar/082615

ALCTS webinars are recorded and registrants receive a link to the recording shortly following the live event.

For questions about registration, contact ALA Registration by calling 1-800-545-2433 and press 5 or email registration@ala.org. For all other questions or comments related to the webinars, contact Julie Reese, ALCTS Events Manager at 1-800-545-2433, ext. 5034 or alctsce@ala.org.

Posted on behalf of the ALCTS Continuing Education Committee.