Hi everyone,

 

In response to a number of renewed questions coming across the various lists about ticketing systems, wanted to share back with you all our recently published article on the topic that was based on  a survey sent to this and other similar listservs. You might find some good resources collected in one place for this here:

 

Angela Rathmel, Liisa Mobley, Buddy Pennington & Adam Chandler (2015) Tools, Techniques, and Training: Results of an E-Resources Troubleshooting Survey, Journal of Electronic Resources Librarianship, 27:2, 88-107 http://dx.doi.org/10.1080/1941126X.2015.1029398

 

The open access (manuscript) version is available at: http://hdl.handle.net/1808/18074 and Table 3 in particular  (p 39) shows a list of the various ticketing system tools shared from this survey.

 

Angie Rathmel

University of Kansas Libraries

aroads@ku.edu | atruthbrarian@gmail.com

785-864-8834 (w) | 785-218-3881 (cell)