Is anyone else having a problem getting actual data from JSTOR when they download usage statistics? In September I had to request that JSTOR run the usage stats for me and deliver the files to me directly rather than me use their interface. Every report I downloaded for any year contained no data. Now I’m trying to download JR1 and/or JR5 Counter4 stats for Jan.-Dec. 2015 and I get a tsv file that has only one cell filled in in the spreadsheet and it says, “No report data available.”

I’ve reported this to JSTOR, but I’d like to know how big a problem this is.

Thanks.

Mark

Mark Hemhauser

​Head of Acquisitions, The Library

250 Moffitt Library, MC 6000

University of California, Berkeley

Berkeley, CA 94720-6000

510-664-4310