Today I reported to JSTOR that we’re getting numbers for ‘Searches – federated’ in our PR1 reports, but everything else is zero. It’s unlikely that not a single result was clicked on last month. I’m glad to know it isn’t just our account.

Amy Mullin | Electronic Resources Librarian | Austin Public Library

512-974-7462 | amy.mullin@austintexas.gov

From: Serials in Libraries Discussion Forum [mailto:SERIALST@LISTSERV.NASIG.ORG] On Behalf Of MSaunders@GALLERY.CA
Sent: Monday, January 04, 2016 12:00 PM
To: SERIALST@LISTSERV.NASIG.ORG
Subject: Re: [SERIALST] JSTOR usage stats always blank

There seems to be a problem with the whole site. Long running scripts, etc…

From: Serials in Libraries Discussion Forum [mailto:SERIALST@LISTSERV.NASIG.ORG] On Behalf Of Mark Hemhauser
Sent: January-04-16 12:58 PM
To: SERIALST@LISTSERV.NASIG.ORG
Subject: [SERIALST] JSTOR usage stats always blank

Is anyone else having a problem getting actual data from JSTOR when they download usage statistics? In September I had to request that JSTOR run the usage stats for me and deliver the files to me directly rather than me use their interface. Every report I downloaded for any year contained no data. Now I’m trying to download JR1 and/or JR5 Counter4 stats for Jan.-Dec. 2015 and I get a tsv file that has only one cell filled in in the spreadsheet and it says, “No report data available.”

I’ve reported this to JSTOR, but I’d like to know how big a problem this is.

Thanks.

Mark

Mark Hemhauser

Head of Acquisitions, The Library

250 Moffitt Library, MC 6000

University of California, Berkeley

Berkeley, CA 94720-6000

510-664-4310

To unsubscribe from the SERIALST list, click the following link:
http://listserv.nasig.org/scripts/wa-NASIG.exe?SUBED1=SERIALST&A=1