Mary, we are able to access our subscription at the University of South Florida.  Have you tried using a different browser?  Which one are you using right now?  It sounds like Acrobat and your browser are not playing well together.

 

Carol Ann

 

From: Serials in Libraries Discussion Forum [mailto:SERIALST@LISTSERV.NASIG.ORG] On Behalf Of Mary Olson
Sent: Friday, March 18, 2016 3:11 PM
To: SERIALST@LISTSERV.NASIG.ORG
Subject: [SERIALST] Water Science & Technology Access

 

Hi all,

 

We’re having access issues with a title of ours, Water Science & Technology from IWA Publishing. Initially I thought our issues were due to an IP update we had recently; however, we’re unable to access full-text content even after updating our admin account.

 

When trying to access full text, I see green checkmarks near the articles but when I click to access a pdf, the URL looks like a pdf, but then resolves back to the abstract page and I’m not able to access the full article.

 

I’ve been waiting to hear back from their customer support for quite a while, so I wanted to check with all of you to see if this sounded familiar.

 

Thanks!

Mary

 

Mary Olson

Acquisitions and Serials Librarian  /  The Libraries

NORTH DAKOTA STATE UNIVERSITY

 

120F Library

Dept. 2080, PO Box 6050 / Fargo ND 58108-6050

p:701.231.8880 f:701.231.5825

 

www.ndsu.edu

 

ndsu_sig

 

 

 


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