In general, I would say that it is better that you contact the patron before changing any policies.

They may tell you there is a temporary need, or they may tell you they will need this for many years.

They may say they are working on a “data mining” project and they have some unique need.

You may spend many hours working on policy changes only to find out there was no need.

Scott Pope

Texas State University

From: Serials in Libraries Discussion Forum [mailto:SERIALST@LISTSERV.NASIG.ORG] On Behalf Of Harper, Cynthia
Sent: Monday, November 14, 2016 12:11 PM
To: SERIALST@LISTSERV.NASIG.ORG
Subject: Re: [SERIALST] Pay per view e-journal subscriptions

What publishers/platforms do you have PPV from? Do they require you to subscribe to the print?

Cindy Harper

Virginia Theological Seminary

charper@vts.edu

From: Serials in Libraries Discussion Forum [mailto:SERIALST@LISTSERV.NASIG.ORG] On Behalf Of Brenda L. Keane
Sent: Monday, November 14, 2016 12:36 PM
To: SERIALST@LISTSERV.NASIG.ORG
Subject: [SERIALST] Pay per view e-journal subscriptions

We are looking at whether or not to establish patron usage limits in the near future on our pay per view subscriptions.

Questions our library is grappling with are:

Should JWU put limits on the amount of times a patron can request items via PPV over a specified period (term, academic year, calendar year) and direct patrons who exceed that usage to ILL?
We send the article as an attachment, not a link. Should JWU keep a copy of each downloaded item (with the intent of providing the item again if the same patron submits a duplicate request). Are there any privacy issues? Or copyright issues?
Should JWU refuse to process duplicate requests submitted days apart, from the same patron?

These are just a few of the questions that we are beginning to consider. JWU is seeing an increased demand for PPV items, with a large percentage being submitted by the same patrons. How do we ensure that the PPV service is available for the larger JWU community, not just a few individuals? With mediated access, we can see which patrons are submitting requests, and we have the option of approving or denying these requests on a case by case basis.

I would love to see what e-resource colleagues think about these issues.

Thanks,

Brenda Keane

Library Serials Coordinator & Archives Technician

Johnson & Wales University

8 Abbott Park Place

Yena Center

Providence, RI 02903

401-598-5253

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