Hi Susan,
We had a similar problem with a different publisher recently and it was because our proxy IP address was blocked as a result of suspicious activity from one
user. Our IT department monitors this on our end and removed the user at the time we noticed the activity, but the journal publisher didn’t contact us about the block and didn’t know the IP was for the proxy so no off-campus traffic could go through. Our
stanzas were fine as well and it worked on campus, so it took a while to figure out why only the off-campus access didn’t work. Maybe check activity logs or ask the publisher about IP blocks and see if a similar situation happened? We use EZproxy as well.
Hope that helps,
Patricia
|
|
Patricia Pang, Electronic Resources William C. Mearns Centre for Learning-McPherson Library Acquisitions 3800 Finnerty Road PO Box 1800 STN CSC, Victoria, BC V8W 3H5 Canada P: 250-721-8246| F: 250-721-8240 |
ppang@uvic.ca | uvic.ca/library |
From: Serials in Libraries Discussion Forum [mailto:SERIALST@LISTSERV.NASIG.ORG]
On Behalf Of Michael A. Wood
Sent: Tuesday, August 22, 2017 4:53 PM
To: SERIALST@LISTSERV.NASIG.ORG
Subject: Re: [SERIALST] Journal of Clinical Psychiatry - remote access issues
Hi Susan,
Does your stanza look like this?
ProxyHostnameEdit
www.psychiatrist.com www-psychiatrist-com
Title Journal of Clinical Psychiatry
URL
http://www.psychiatrist.com
HJ psychiatrist.com
HJ
https://sts.psychiatrist.com
HJ sts.psychiatrist.com
DJ psychiatrist.com
DJ cmeinstitute.com
Find RequestSecurityTokenResponseCollection
Replace -state=SecurityToken RequestSecurityTokenResponseCollection
Find -state=SecurityToken http://
Replace
http://^A
Find -state=SecurityToken https://
Replace
https://^A
If not, try it on your cell or IncludeIP for your computer IP so you can test in while on campus.
Best wishes,
-Michael
Michael A. Wood
Head, Resource Management &
Qatar Liaison Librarian
Weill Cornell Medicine
S. J. Wood Library & C. V. Starr Biomedical Information Center
1300 York Ave., C-115
New York, NY 10065
T 646-962.2471
Care. Discover. Teach.
From: Serials in Libraries Discussion Forum [mailto:SERIALST@LISTSERV.NASIG.ORG]
On Behalf Of Prefontaine, Susan
Sent: Tuesday, August 22, 2017 9:42 AM
To: SERIALST@LISTSERV.NASIG.ORG
Subject: [SERIALST] Journal of Clinical Psychiatry - remote access issues
Hello everyone:
We have had problems remotely accessing the Journal of Clinical Psychiatry for a long time.
We have had extensive discussions through email and conference calls between our IT/proxy staff and theirs.
We use EZproxy.
We maintain that we have all of the correct stanza/configurations, as per their instructions.
We are at a stalemate as to why we can’t access this journal off campus.
I would like to know if any other institution has had similar issues.
Thank you.
Susan Prefontaine
Coordinator, Continuing Electronic Resources
e-Resources Team
University Libraries
University at Buffalo/SUNY
134 Lockwood Library Building
Buffalo, NY 14260-2210
716-645-8581
716-645-5955 fax
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