JSTOR job posting for Serialst (Carol L. MacAdam) Marcia Tuttle 15 Mar 2000 18:34 UTC
---------- Forwarded message ---------- Date: Wed, 15 Mar 2000 12:30:08 -0500 From: Carol L. MacAdam <CLM@jstor.org> Subject: JSTOR job posting for Serialst JSTOR User Services Interface Support Librarian Background JSTOR (www.jstor.org) is an independent not-for-profit organization which is creating a growing digital archive of core scholarly journals. The JSTOR User Services unit is serving a rapidly expanding international user community of institutions and individuals through a wide range of activities, such as initiating access for new participants, providing direct user support, creating support materials, and ongoing interface development. JSTOR has three office locations: New York, NY; Princeton, NJ; and Ann Arbor, MI. JSTOR User Services librarians are located in the Ann Arbor JSTOR office, and are affiliated with the School of Information at the University of Michigan. Basic Function and Responsibility The primary responsibilities of the Interface Support Librarian will be to enhance the presentation and display of the JSTOR database, maintain the accuracy of its informational contents, and implement new interface features to improve the overall user experience. This Librarian will also be responsible for gathering and compiling data to support interface development and User Services activities, and will play an integral support role in the User Services unit as it expands its activities to encompass new audiences and new access models. Characteristic Duties and Responsibilities Interface Maintenance and Design 40% Refine and maintain accuracy of online informational ("About" and "Help") pages. Gather and organize feedback from users, conduct usability studies, correspond with and query JSTOR users as needed. Work extensively with User Services and technical staff to explore ways of implementing suggested improvements. As an extension of this work, refine and carry out testing processes that will ensure that software and content releases meet JSTOR quality standards. User Support Activities 30% Create handouts and other resource materials. Maintain and enhance online librarian resource pages. Assist User Services Coordinator with preparations for training and workshops. Maintain the User Services participant database and implement new features as warranted by new support activities. Respond to user queries as needed. Maintain listservs. Usage Analysis 20% Monitor levels and types of usage. Work with participant contacts to ensure that use of the database is fair and meets JSTOR's "Terms and Conditions of Use." Analyze usage statistics and report on implications for interface development and for User Services support activities. Misc. Activities 10% Maintain and enhance the User Services section of the JSTOR intranet. Represent the User Services unit on relevant organization-wide working groups. Required Qualifications 1. Masters in Library/Information Science from an ALA-accredited institution. 2. Minimum of 1-2 years experience (professional or pre-professional) in a digital environment, including experience with web page design and information architecture. 3. High-level computer skills, demonstrated proficiency with a wide range of computer platforms, internet tools, and presentation and design software. 4. Excellent oral and written communication skills, outstanding interpersonal skills, and a service-based orientation. 5. Demonstrated ability to work in a fast-paced team environment. 6. Excellent organizational skills and demonstrated ability to work independently. Desired Qualifications 1. Experience using FileMaker Pro, Adobe Illustrator and Acrobat software. 2. Experience working in a UNIX environment. Salary, Benefits, and Rank $32,000 minimum. 24 days vacation per year, comprehensive health insurance, life insurance, TIAA/CREF. The incumbent will have the rank of Assistant Librarian. Librarians at the University of Michigan are non-tenured faculty members. To Apply Please send resume, cover letter and contact information for at least three references to: Sherry Aschenbrenner JSTOR User Services Coordinator 301 E. Liberty, Suite 310 Ann Arbor, MI 48104-2262 Review of applications will begin immediately and will continue until the position is filled. The announcement also appears on the University of Michigan Job Listings website at: http://www.umich.edu/~jobs/current/postings/T-00-08702-CK.html