Access to AIP/APS e-journals (Enrico Martinelli) ERCELAA@ctrvax.Vanderbilt.Edu 19 Apr 2000 16:07 UTC
Date: Wed, 19 Apr 2000 13:24:31 +0200 From: Enrico Martellini <enrico@SNS.IT> Subject: Access to AIP/APS e-journals: a summary and a proposal Please reply directly to Enrico Martinelli, not to SERIALST. Thanks-- ed. Dear colleagues, thank you very much for your answers to my message concerning access to AIP/APS e-journals. I received 8 significant answers from the USA, Switzerland, Israel and Italy. I dont know if I can draw the conclusion that the problem (unjustified interruption of access to the e-journals published by American Institute of Physics / American Physical Society) is diffuse; anyhow, on the ground of the answers I received I can affirm that it is a serious problem for the libraries experiencing it. As for me (and my library), I am willing to contact AIP/APS in order to receive some explanations, but I'm afraid I might not receive a satisfactory answer. Therefore, I wonder if librarians who are afflicted with these problems can prepare a joint document to be sent to AIP/APS. The document (which according to me should be a constructive, not polemic one) should expound clearly what our needs are and what we expect of them. In particular, our library needs are: - to have access to AIP/APS e-journals without interruption (obviously); - to be identified univocally by one only account number; - to be always informed in advance about the interruption of the access to the e-journals; - to receive an answer to all our letters/messages within few days; - if our letters/messages contain more than one question, to receive an answer to all our questions (we often receive incomplete or not relevant answers); - to know the AIP/APS contact person (as we inform them about our contact person); - to have the access restored if we (or our agent) can prove our payment (number of cheque, copy of our order of payment, etc.), also if it has not yet been cashed by AIP/APS; - to have access restored quickly; - to be warranted that communications between AIP/APS book-keeping department and AIP/APS department responsible for managing of e-journals will be improved, so that we will no more be answered "we cannot find your payment". I think we aren't asking for the moon! If you think that this can be a good initiative, let me know; if, on the contrary, you think that it's a useless initiative, or quite a silliness, let me know all the same, but please with the greatest tact ;-) Happy Easter to all of you Enrico ============================== Enrico Martellini Biblioteca. Scuola Normale Superiore Piazza dei Cavalieri, 7 56126 Pisa - Italia tel. 050-509024 - fax 050-563513 mailto: enrico@sns.it http://biblio.sns.it/index.html ==============================