Re: TESOL & The Progressive -- Gaele Gillespie Stephen D. Clark 23 Mar 2001 19:49 UTC
-------- Original Message -------- Subject: Re: TESOL & The Progressive -- Jeanette Skwor Date: Fri, 23 Mar 2001 13:33:58 -0600 From: "Gillespie, Gaele" <ggillespie@UKANS.EDU> The information about the "unbundling" of _TESOL Matters_ from institutional subscribers was made available to us 2/13/01 via a report from our vendor of record, Swets Blackwell-NJ Service Ctr. Our particular order is for a TESOL comprehensive membership (now includes the TESOL Journal, TESOL Quarterly, and the TESOL Membership Directory), and our order has been with a vendor since forever, so you may want to consider switching to a vendor rather than going direct if that's how your current order is placed; it certainly saves some of the hassles you mention of trying to deal directly with the publisher. Gaele Gillespie / Serials Librarian / University of Kanasas Libraries -------- Original Message -------- Subject: TESOL & The Progressive Date: Fri, 23 Mar 2001 09:32:14 -0600 From: "Skwor, Jeanette" <skworj@uwgb.edu> I've been working on troublesome claims - the ones that aren't coming at all, as though subscriptions have lapsed, and have learned a couple things I thought I should share. First off, TESOL Matters will no longer be distributed to institutions, just individual members. We will get through 2000, but that's it. And secondly, we all know the trials and tribulations of this sort of project - the unreturned phone calls, the mail not forwarded from an incorrect address (said mail being a claim with a note regarding our renewal, the incorrect address being a different department, the offender being the ALA no less), the ignored emails, the requirements for obscure numbers on removed wrappers, - I was even told at one institution, after a second phone call inquiring after it, that it takes 6-8 weeks to receive an invoice from a phoned-in request. But I have one shining jewel to hold up, the good people at _The Progressive_. I got a same-day response to my email, the correct information on our subscription, which was that there was a lapse in the subs period- and an offer to send the missing issues free. Which I promptly took them up on, and now I am here to report they arrived within the week. Bless good people who make all our jobs easier! Jeanette Skwor Cofrin Library Serials Dept. University of WI-Green Bay Phone: (920) 465-2670 Fax: (920) 465-2783 For him that stealeth a Book from this Library, let it change into a serpent in his hand and rend him. Let him be struck with Palsy, and all his Members blasted. Let him languish in Pain crying aloud for Mercy and let there be no sur-cease to his agony till he sink in Dissolution. Let Bookworms gnaw his Entrails in token of the Worm that dieth not, and when at last he goeth to his final Punishment, let the flames of Hell consume him for ever and aye. - Curse Against Book Stealers Monastery of San Pedro, Barcelona