---------- Forwarded message ----------
Date: Mon, 9 Apr 2001 12:30:55 -0400
From: Stephen Perisho <sperisho@IAS.EDU>
Subject: Centrobe / Neodata of Boulder, CO:  A Plea for Responses

Subscribers to SERIALST:

        Aware that this has been in the past a topic of some concern, I am
nevertheless anxious to hear from as many of you as possible on the subject
of the fulfillment service Centrobe / Neodata of Boulder (?), Colorado.

        Personally, I have had about all I can take of the "service" they
supposedly provide.  Nevertheless I am determined to remain open to
alternative accounts, including those Centrobe / Neodata may itself decide
to provide.

        I can't tell you how many times, or in the case of how many
different titles, I have had to wait five or six months into a new year
for my Centrobe / Neodata renewals to kick in, not to mention how much
time has been spent attempting to fill in the gaps via BACKSERV and/or
EUROBACK; not to mention how much time has been spent calling agents (in
my case Swets Blackwell, and sometimes, I think, EBSCO Subscription
Services), Centrobe / Neodata itself, editors, and publishers (the latter
in a futile attempt to get Centrobe / Neodata contracts dropped); etc.

        Am I missing something here?  Could the problem be really my agent?
Personally, I don't think so.  Or does someone out there have something
personal against just only the Institute?  Am I alone in this?

        I look forward to hearing from you.  (But do post to the list.)

Sincerely,

Steve Perisho, Serials
Historical Studies-Social Science Library
Institute for Advanced Study
Einstein Drive
Princeton, New Jersey  08540
United States of America

Tel.:  609 734 8378; Fax:  609 951 4515
E-mail:  sperisho@ias.edu