Re: International Financial Statistics Yearbook (Susan Andrews) Marcia Tuttle 12 Apr 2001 21:14 UTC
---------- Forwarded message ---------- Date: Thu, 12 Apr 2001 12:24:46 -0500 From: Susan Andrews <Susan_Andrews@TAMU-COMMERCE.EDU> Subject: Re: International Financial Statistics Yearbook (Rani Sinha) In my opinion, every vendor has one or two features that I especially like or don't like. I haven't found any that I think are perfect. As to the claiming problem, I have 2 suggestions. First let EBSCO know that you *did* claim in time (and you should have proof of those claims somewhere). Second, there is a list (and it is free), that EBSCO can send you that gives unusual claiming restrictions from your publishers. It takes a fair amound of manpower and time to go through and reset your claiming times on your system or to make notes regarding claiming, but sometimes it is worth it. Now as to the price increases (from another post on the same vein), I had to get used to that myself, when I started working with that part of the job. However, at this point, I am aware of only one vendor who claims not to pass on price increases, and the service from that vendor has been appalling, according to all reports (and this is not all third-hand gossip - my little sister (also a librarian) works at a library that uses this vendor and they are desperately trying to get another (and asked my advice on the subject)). Another comment, from other posts on vendor service, or really an observation that needs to be made, is that you may think that you have given your vendor plenty of time to correct the problem, but they are working with the *publishers* and they are the ones that it takes so long to get through to (usually). I got aggravated with address problems last year, so I decided to bypass my vendor and see if I did any better. Three to four letters per publication, and about a year later, I decided that the problem was not my vendor, but the publisher (one publisher repeatedly informed me that the address correction I kept sending was the address they were using and I repeatedly sent them copies of my address label showing them that that was **not** the case). I am not saying that the vendors are perfect, I am just saying that you need to cut them a little slack and remember that they are having to deal with the publishers (which can be a real adventure). At 07:13 PM 04/11/2001 -0400, you wrote: >---------- Forwarded message ---------- >Date: Wed, 11 Apr 2001 10:16:29 -0400 >From: Rani Sinha <sinhav@mail.lafayette.edu> >Subject: for serialsst, please > >Lafayette College has a standing order with the IMF, publisher of >*International Financial Statistics Yearbook* via EBSCO, our serials >vendor. We paid for the 2000 edition in advance, but the volume failed >to arrive. We were finally informed by EBSCO that the publishers have >said since we did not claim the missing issue within three months, we >must pay again for a "replacement." We have been claiming all through >the calendar year and in any case did not know there was a three month >limit for claiming. > >Has anyone else experienced a similar problem? Any suggestions from >readers? I definitely don't want to pay a second time. That smacks of >sleaziness. Thanks. >V. Rani Sinha >Acquisitions/Serials Librarian >Skillman Library >Lafayette College >Easton, PA > Susan Andrews Head, Serials Librarian Texas A&M University-Commerce P.O. Box 3011 Commerce, TX 75429-3011 Susan_Andrews@tamu-commerce.edu (903)886-5733