Centrobe / Neodata of Boulder, CO: A Plea for Responses (Stephen Perisho) Marcia Tuttle 12 Apr 2001 21:29 UTC
---------- Forwarded message ---------- Date: Thu, 12 Apr 2001 09:17:51 -0400 From: Stephen Perisho <sperisho@IAS.EDU> Subject: Centrobe / Neodata of Boulder, CO: A Plea for Responses Subscribers to SERIALST: Hoping to get a response ALSO from those of you without the time to compose something more formal, I issue the following three-question survey. PLEASE reply, but to the LIST, as together we can (hopefully) be heard. (A further difficulty may be that some of you are not offhand aware which of the popular titles to which you subscribe come to you ULTIMATELY via Centrobe / Neodata. AMONG them in MY case are for example the following: Consumer reports; Economist; New Yorker; and Wired. Many many others could probably be named. Those of you who would like to add to the list are encouraged to do so.) 1. On a scale of 1 to 10, I would rate the service provided by Centrobe / Neodata ___ (10 being "Superb", and 1 being "This company gives me headache after headache after headache, year after year after year"). 2. (If any,) The difficulties this company creates for me have to do with ___ renewals (as, for example, cashing checks but not actually processing renewals for weeks or even months on end, with the result that, in the case of one title or another, I am left at the beginning of the year without issue after issue). ___ claims ___ both of the above (as in "Claims necessitated by the failure to process"). ___ other 3. I ___ do / ___ do not bind the titles in question. For what it's worth, here are my own replies: 1. On a scale of 1 to 10, I would rate the service provided by Centrobe / Neodata _1_ (10 being "Superb", and 1 being "This company gives me headache after headache after headache, year after year after year"). 2. (If any,) The difficulties this company creates for me have to do with ___ renewals (as, for example, cashing checks but not actually processing renewals for weeks or even months on end, with the result that, in the case of one title or another, I am left at the beginning of the year without issue after issue). ___ claims _X_ both of the above (as in "Claims necessitated by the failure to process"), BUT ESPECIALLY THE FORMER. ___ other 3. I ___ do / _X_ do not bind the titles in question. NEVERTHELESS, THEY ARE NEEDED HERE! Best wishes, Steve Perisho Serials Assistant Historical Studies-Social Science Library Institute for Advanced Study Einstein Drive Princeton, New Jersey 08540 United States of America Tel.: 609 734 8378; Fax: 609 951 4515 E-mail: sperisho@ias.edu