Centrobe/Neodata of Boulder CO 2 messages) Marcia Tuttle 13 Apr 2001 15:10 UTC
----------(1) Date: Fri, 13 Apr 2001 08:19:30 -0500 From: "Skwor, Jeanette" <skworj@UWGB.EDU> Subject: Re: Centrobe / Neodata of Boulder, CO: A Plea for Responses (Ste phen Perisho) > 1. On a scale of 1 to 10, I would rate the service provided > by Centrobe / > Neodata _3__ (10 being > "Superb", and 1 being "This company gives me headache > after headache after headache, year after year after year"). > > 2. (If any,) The difficulties this company creates for me > have to do with > ___ renewals (as, for example, cashing checks but not > actually processing renewals for weeks or even > months on end, with the result that, in the case of one title or > another, I am left at the beginning of the year without issue > after issue). > ___ claims > _x__ both of the above (as in "Claims necessitated by > the failure to process"). > _x__ other (As in, leaving "Cofrin Library, Serials Dept" off the address label, leaving just the University name, and having the periodicals delivered to Heaven-only-knows who, or having professors bring the offending issues into my office, ranting at me as to *why* we don't include *Library* as part of our address, or, as has happened with more titles than I am happy about, actually assigning our subscriptions to other people on campus and then assuring those people, when they call to say this is not right, this is not my subs, that oh yes it is it is a gift, all the while telling *me*, OTOH, that they have no record of my subs. > > 3. I _x__ do / _x__ do not bind the titles in question. (Some of each). ----------(2) Date: Thu, 12 Apr 2001 16:25:01 -0700 From: Carol Morse <MorsCa@WWC.EDU> Subject: Re: Centrobe / Neodata of Boulder, CO: A Plea for Responses (Stephen Perisho) Neodata has always given us tremendous problems. Carol Morse ******************************************************************************* Carol Morse Tel. 509) 527-2684 1. On a scale of 1 to 10, I would rate the service provided by Centrobe / Neodata __2_ (10 being "Superb", and 1 being "This company gives me headache after headache after headache, year after year after year"). 2. (If any,) The difficulties this company creates for me have to do with _x__ renewals (as, for example, cashing checks but not actually processing renewals for weeks or even months on end, with the result that, in the case of one title or another, I am left at the beginning of the year without issue after issue). __x_ claims __x_ both of the above (as in "Claims necessitated by the failure to process"). _x__ other Losing any record of our subscription out of their database. 3. I ___ do / ___ do not bind the titles in question. Most of them.