EDS / Centrobe / Neodata (fwd) Stephen Perisho 13 Jul 2001 17:44 UTC
-----Original Message----- From: Stephen Perisho Sent: Friday, July 13, 2001 10:21 AM To: *****_*****@condenast.com Subject: EDS / Centrobe / Neodata Importance: High Dear M. *****: I am delighted to hear that Conde Nast is dropping EDS (Centrobe, Neodata) (your message, below). This makes my day. Will CDS be any better? Or was obtaining better service even the primary motive? You should know that the SERIALST archive now contains a whole slew of messages complaining of EDS service (search using EDS, Centrobe, AND Neodata). Though I know of some who are aware of the complexities associated with mass-market fulfillment, I know of no librarian remotely happy with the service EDS provides. What is more, when I've called to complain, one EDS representative in particular, an ***** *****, has repeatedly found an excuse to get off the phone, promising in each case to call me back. NOT ONCE, however, has she ever done so. Another, a ***** *****, with whom I have left several messages, has returned not a one. I'll admit to having bit pretty hot under the collar at times (and justifiably so!), but still, this is customer service of a nether order. And I haven't even got to the complaints that first prompted the anger! (Of course, I don't know how far up in the chain of command these people reside.) Thanks for taking the trouble to clue me in. Sincerely, Steve Perisho Serials Assistant Historical Studies-Social Science Library Institute for Advanced Study Einstein Drive Princeton, New Jersey 08540 United States of America Tel.: 609 734 8378; Fax: 609 951 4515 E-mail: sperisho@ias.edu -----Original Message----- From: *****_*****@condenast.com Sent: Wednesday, July 11, 2001 5:02 PM To: sperisho@ias.edu Subject: Fwd: FW: Centrobe This note was recently forwarded to me. I am happy to inform you that Conde Nast, publisher of WIRED, recently made the decision to change fulfillment providers. By mid-February 2002, all Conde Nast and Fairchild titles will be served by CDS rather than EDS (formerly Centrobe). WIRED in particular will have been converted by the end of this year. Thank you for your feedback. I hope that you are better served in future. Take care, -------- Forwarded by ***** ***** on 07/11/2001 04:59 PM ----------- -----Original Message----- From: Stephen Perisho Sent: Thursday, March 08, 2001 10:41 AM To: 'editor@wired.com' Subject: Centrobe Importance: High Dear Editor: Please see the note addressed to my subscription agent, and attached (below). If I am not mistaken, Wired continues to be distributed by Centrobe, of Boulder, CO. For a couple of years, now, I have been begging this monthly (and other titles) to dispense with Centrobe, which has a horrific reputation, and gives terrible service. Looking back through my Sent box, I see that, in the case of Wired alone, I have had to claim--and in most cases, also, secure via Backserv--ALL of the following: 1999 April June 2000 January February March April December 2001 January? February March (so far) That's 11 of 27 issues, or nearly 41%!!! Frankly, I am SICK of this hassle. Do something about it!!! Please forward this message to the powers that be. Steve Perisho Serials Assistant Historical Studies-Social Science Library Institute for Advanced Study Einstein Drive Princeton, New Jersey 08540 United States of America Tel.: 609 734 8378; Fax: 609 951 4515 E-mail: sperisho@ias.edu