West Group packing slips (2 messages) Marcia Tuttle 18 Sep 2001 20:38 UTC
----------(1) Date: Tue, 18 Sep 2001 16:13:59 -0400 From: "Daughtry, Wesley Neal" <DAUGHTRYW@MAIL.ECU.EDU> Subject: Re: West Group packing slips (Eleanor Cook) We too have noticed the change from the usual packing slip to the impossible to peel off package labels. I have been diligently removing these (or trying too) to keep as a record of receipt and to match against the monthly invoice. I waited with eager anticipation of the new invoice format and have just received our copy. It does indeed list each title with a unit price, sales tax amount and total amount. But I will still need to tear off the packing labels to ensure that we received what's listed on the invoice. I have had maybe one or two labels to peel off neatly, but that's it. The new format does make it somewhat difficult to retain the labels until the invoice arrives. Sort of a 50/50 change - some good and some not so good. My .02 worth. Wes Wes Daughtry Joyner Library Periodicals East Carolina University Greenville, NC 27858 daughtryw@mail.ecu.edu 252-328-2442 Date: Sat, 08 Sep 2001 15:13:32 -0400 (EDT) From: ELEANOR COOK <COOKEI@appstate.edu> Dear colleagues, I am posting this to ACQNET and SERIALST for our staff because I know that in some libraries acquisitions staff deal with legal materials and in others, serials staff handle these. In any case, I would also appreciate it if any of you law libarians could send this posting to one of your lists. We have noticed recently that West Group packing slips have changed. They used to be approx. 6 x 7 1/2 inch pieces of paper that came in an envelope on the outside of the box. They are now peel off labels. These new labels are hard to handle and the staff here have called West to complain. We use these packing slips for inputting invoice information into our online system. They are saved until the actual invoice comes (around once a month) and travel along with the invoice since they show the charges per title. The other change we have noticed is that they used to break down state tax on the packing slip - these amounts are entered into our online system in a different fund code. This information is no longer provided on the packing slip. The customer service rep. I spoke to said that the new invoice will show this detail, but we have not seen one of these yet. Once we see a new version of the invoice our concern might be alleviated (or aggravated, we're not sure yet). In the mean time, our staff's main complaint is that these packing slips are hard to handle and keep, don't always peel off correctly, etc. The customer service people at West Group seem well aware that customers do not like this change. If your library is receiving these new labels and your staff find them troublesome, please complain. Maybe they will listen if enough people call them. Thanks, Jackie Byrd and Mary Ruble Appalachian State University Boone, NC 28608 [via Eleanor Cook - cookei@appstate.edu] ----------(2) Date: Tue, 18 Sep 2001 15:10:58 -0500 From: Diane Neumeister <DNEUMEIS@LORAS.EDU> Subject: Re: West Group packing slips (Eleanor Cook) I just received one of the new invoices today for our last Corpus Juris Secundum shipment. Cost is broken down by volume and there is a place on the invoice for tax. Since we're a tax-exempt institution, the amount shown for tax is zero, but it's there. This is a BIG improvement over the old "statements" that had just a single amount no matter how many volumes were included in the total. Di ********************************************************************** Di Neumeister Serials Asst. Wahlert Memorial Library Loras College phone: 563-588-4969** fax: 563-588-7292 ** e-mail: dneumeis@loras.edu