2 messages:

1)--------------------------------

-------- Original Message --------
Subject: Re: Harvard Business Review subscription -- Jane Burke
Date: Fri, 7 Dec 2001 15:49:27 -0500
From: "Morris, Monique C" <mcm01120@XMAIL.LSC.VSC.EDU>

We paid one price for our subscription through EBSCO. We've have had no
problems with missed issues and have not been asked to pay more money.

---------------------------------------

MONIQUE MORRIS
LSC/SAMUEL READ HALL LIBRARY
1001 COLLEGE ROAD
LYNDONVILLE, VT 05851-0919

Phone: (802)626-6364
Fax: (802)626-4807
Email: Monique.Morris @lsc.vsc.edu <mailto:mcm01120@xmail.lsc.vsc.edu>
http://www.lsc.vsc.edu/library/

2)-----------------------------
-------- Original Message --------
Subject: Re: Harvard Business Review subscription -- Jeanette Skwor
Date: Fri, 7 Dec 2001 15:51:57 -0500
From: Peter Picerno <ppicerno@NOVA.EDU>

Has anyone ever investigated the concept of a subscription as a contract
between a publisher and a subscriber?? It seems to me that there is a
possible 'test case' here ... I'd love to know what legal ramifications
there are: it appears that there's a double standard since publishers
could
conceivably go through a collection agency to collect delinquent funds
but
there is no parallel recourse for subscribers to get issues or credits
or
refunds for publications which cease in mid-subscription year or which
'combine' two issues into one issue of the same length. And certainly
the
publisher who arbitrarily decides to raise prices or increase the number
of
issues in mid-subscription bears some scrutinizing.

P V Picerno

-------- Original Message --------
Subject: Re: Harvard Business Review subscription -- Jeanette Skwor
Date: Fri, 7 Dec 2001 15:17:59 -0500
From: "Burke, Jane" <jane_burke@GROTON.PFIZER.COM>

We have had many problems with the Harvard Business Review.  I happened
across this particular problem when researching non-receipt of issues
for an
individual here.  You are correct, the publisher was not cooperative.  I
agree, that if they decide to change number of issues mid-stream, they
should absorb the cost.  What they chose to do was apply our renewal
payment
so that now instead of a calendar year subscription, we expire two
months
earlier.

~*~*~*~*~*~*~*~*
Jane D. Burke
Serials Librarian
Groton Laboratories
Pfizer Inc
PGRD Library
MS 8118-05
Eastern Point Road
Groton  CT  06340

(860) 441-0683  (voice)
(860) 441-8519  (fax)
jane_burke@groton.pfizer.com

-------- Original Message --------
Subject: Harvard Business Review subscription
Date: Fri, 7 Dec 2001 11:41:57 -0600
From: "Skwor, Jeanette" <skworj@UWGB.EDU>

I just finished talking to the Customer Service Dept. at Harvard
Business
Review because our 2001 subscription ended with the Sept issue, and we
had
paid our vendor, and our vendor paid them, for Jan - Dec.

I am told that, at the time they were paid (Oct. 2000), HBR was
publishing
10 issues per year, and therefore that's what we paid for.  The fact
that
they have since gone to 12 issues simply means that we do not get the
other
issues.    He went on to say, we have paid for 12 issues for 2002.  I
asked,
hypothetically, if they went to 15 issues per year, we would only get
12,
then.  "Yes."

I would add, the subscription rate as advertised in the magazine is "per
year".

We had a fairly lengthy conversation, and I was, if I say so myself,
quite
assertive.  To no avail.
I have called my vendor rep, and I'm sure she will do battle with them
also,
but am curious to hear what experiences/thoughts others are having with
this.

I am also copying Harvard Business Review at the email address listed in
back of their magazine.

Jeanette L. Skwor
Serials Dept.
Cofrin Library
University of Wisconsin - Green Bay
Green Bay, WI 54311-7001
(920) 465-2670

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