Re: Claiming and vendor response (2 messages) Birdie MacLennan 10 Jun 2002 17:30 UTC
2 messages, 108 lines: (1)-------------------- Date: Mon, 10 Jun 2002 08:31:34 -0500 From: "John Lucas" <jlucas@rowland.umsmed.edu> Subject: Re: Claiming and vendor response Deb: We have about 2300 subscriptions, spread over 5 agents, although one of them handles most of our book series. Up until a couple of years ago, most was with one agent. All but that one have electronic claiming in place. Our limit is 10 reclaims. However we have found, that often that if it goes past the 3 or 4th claim, it will not get filled. We get the monthly claims reports from the subscription agents (S.A.) and it is IMPORTANT to respond to them. (at times it is not easy to keep up). Depending on the journal, the claim to the publisher may not have been processed by them before the next claim is sent by us to the S.A. For some of the really important jrls, we will continue up through the 10 and sometimes around 7 or 8, restart the claim from our # 1 count. As for using backfile dealers, we do have a budget and we send an order usually in March. We identify titles throughout the year, when we go to bind and find either the issue was never sent or has turned up missing.. We put these vols. in our incompletes, create a list and I also put those titles on a separate list for the backfile dealer. I then, whenever possible, use BackMed to search for those title/vol/issues and come up with a fair number of them. Only then, do we try the backfile dealer. ++++ It is IMPORTANT we all OFFER OUR back issues to a backfile dealer, even if you DO NOT USE backfile dealers. Those issues then become available to ALL OF US to complete our volumes (and bring a little credit / cash back into your library. John Lucas Serials Librarian University of Mississippi Medical Center 2500 North State St Jackson, MS 39216-4505 (PH) (601) 984-1277 (FAX) ( 601) 984-1262 <jlucas@rowland.umsmed.edu> (2)--------------------------- Date: Mon, 10 Jun 2002 08:34:31 -0500 From: "Skwor, Jeanette" <skworj@uwgb.edu> Subject: RE: Claiming and vendor response ***I claim 3 times, 6 weeks apart, with exceptions. (I have been known to claim 5 or 6 times - the latest was when the pub told the vendor that the issue in question had not ever been published and I could see it in several library catalogs online.) ***Some titles (weekly, very expensive, looks like a subs lapse, for example) I call my vendor rep on instead of just filing the claim electronically. ***There are also those I claim direct because I know in the past they have not honored vendor requests, and I am more passionate (read: do not give up). ***We use Faxon and do always get a response from them, although it may reflect that the pub did not respond. Jeanette L. Skwor Serials Dept. Cofrin Library University of Wisconsin - Green Bay Green Bay, WI 54311-7001 (920) 465-2670 <skworj@uwgb.edu> -----Original Message----- From: Deb Ham [mailto:dldham@CREIGHTON.EDU] Sent: Friday, June 07, 2002 2:44 PM To: SERIALST@LIST.UVM.EDU Subject: Claiming and vendor response The Reinert Alumni Memorial Library at Creighton University currently has just over 1800 journals through one vendor. It is my task to keep track of these issues -- predicting, claiming and preservation. Currently, I am having to claim issues up to 5 times and do not always receive any response from the vendor. So, I would like to know how many times other serials offices/departments claim an item through a vendor before giving up and trying a back issue dealer? I will post a summary to the list if there is more than one response. Thanks. Deb Ham Serials Associate Reinert Alumni Memorial Library dldham@creighton.edu Creighton University 2500 California Plaza Omaha, NE 68178 402-280-1802 (phone) 402-280-2435 (fax)