Laura - Does your vendor have a website whereby missing issues can be
claimed electronically--that really helped us since they do the claiming -
in the past, we called the publishers to claim missing issues.
On our electronic checkin system, a claims form can be printed out, but
there again was the extra step of then having to fax it to the publisher.

Amy

At 09:17 PM 1/15/2003 -0500, you wrote:
>Hello,
>
>In my frustration in dealing with journal issues that have ceased coming
>without my knowledge (how can this possibly happen?), I am turning to the list
>for advice.
>
>In the 10 years that I have been managing our serials collection, I am
>constantly frustrated by late issues that fall through the cracks.  I check in
>issues using a DRA system.  It has claiming capabilities but I have never been
>pleased with the reports I get.  It often doesn't pick up issues that need to
>be claimed (due to a deviation factor that is set up in the system that lets
>you know when you should expect the next issue.)  It also sticks a bunch of
>issues on the report that don't need to be claimed (see deviation note,
>previous sentence!)
>
>I am curious as to the methods other schools use to track late or never
>received issues?  Does your system have reporting capabilities and do you run
>these reports every week or month?  Do you have some manual way of keeping
>track?  Any and all input, advice, etc. would be welcome.
>
>With the divine fiasco that is going on (we had 95% of our subscriptions with
>them - over 750 titles), this claiming issue is becoming even more of a
>challenge!
>
>Regards,
>Laura
>
>Laura Vogler
>Serials Manager
>Wabash College Library
>301 West Wabash Avenue
>Crawfordsville IN 47933