Problems with the Alfred Jaeger Co. (Lee Ann Howlett, Glenn Jaeger) Bob Persing 02 Dec 2005 16:21 UTC
[Moderator's note: the SERIALST moderators have tried to contact Don Jaeger, but with no success as yet. The memo below from Glenn Jaeger has been edited slightly to conform to our list requirements.] *Subject:* Problems with the Alfred Jaeger, Inc. company * Date:* Thu, 1 Dec 2005 18:15:57* **From:* "Howlett, Lee Ann" <lhowlett@hsc.usf.edu> * To:* <SERIALST@LIST.UVM.EDU> ** Dear Moderater: I have noticed that there have been a number of Serials Librarians who have been having problems communicating with the comapny, Alfred Jaeger, Inc., of Commack, New York, concerning credits and orders. I have been in contact with Mr. Glenn Jaeger, the owner of Absolute Backorder Service, Inc. in Wrentham, Mass. Apparently, he's been having difficulties due to the fact that many librarians believe his company is affiliated with Alfred Jaeger, Inc., which is run by Glenn Jaeger's brother, Donald Jaeger. In fact, the companies are not connected in any shape or form. Glenn Jaeger has also had little to no contact with his brother, Donald Jaeger, (despite many attempts) about the status of Alfred Jaeger, Inc. I have known both men for many years but most of my dealings in the past few years have been with Glenn Jaeger and his company, Absolute Backorder. I can vouch for Glenn Jaeger's honesty and integrity. It's very sad that the company founded by his father, Mr. Alfred Jaeger, so many years ago, is now treating it's customers in this fashion. Besides the damage this is causing Glenn Jaeger's company, he is also upset regarding the damage to his late father's reputation. Glenn Jaeger has been trying to find a way to communicate this information (the difference between the 2 companies) to as many librarians as possible. I suggested that if his memo were posted to the Serialist, along with a few other listservs, it might help alleviate some of the confusion. I am including Glenn Jaeger's memo below for posting on Serialist. Respectfully submitted, Lee Ann Howlett __________________________________ Lee Ann Howlett, MA Head, Serials Dept. Shimberg Health Sciences Library University of South Florida 12901Bruce B. Downs Blvd., MDC 31 Tampa, FL 33612 (813) 974-9080 (813) 974-7032 (fax) email: LHOWLETT@HSC.USF.EDU ***************************************************************************** Memo from Mr. Glenn Jaeger, Absolute Backorder Service, Inc. Over the past several weeks, I have been contacted by several librarians asking about my company's (Absolute Backorder Service, Inc.) affiliation with Alfred Jaeger, Inc., or if I had a means for contacting them. Please allow me to share excerpts from a response I've recently sent to a library where they were concerned about Absolute's viability. "Thank you for writing with your concerns. Please let me clarify a few points, which I hope you will share with your colleagues. Absolute Backorder Service, Inc. located in Wrentham MA is owned and operated by (myself) Glenn Jaeger. Alfred Jaeger, Inc. located in Commack, NY is owned and operated by Donald Jaeger. There is no affiliation between the two organizations other than the proprietors of each are sons of the late Alfred Jaeger. My company, Absolute Backorder Service, is indeed operational to service all your back volume needs. I have received several calls from libraries asking about Alfred Jaeger, Inc. They say their phone calls have gone unanswered, their emails have bounced and the Jaeger website is down. **************************************************************************** My attempts to contact my brother (Don Jaeger-President & CEO) have gone unanswered, yet I have been able to confirm he is physically well through a third party. Several calls were of the mindset that something must have happened for everything to close down without an official announcement to the industry. My goal here is twofold: 1) Confirm to the industry that Absolute is a viable organization to conduct business with. and more importantly: 2) Confirm to the industry that the lack of communication from Donald should in no way reflect upon our late founding father. Alfred Jaeger developed an organization that was considered "the vanguard of the industry"." Sincerely, Glenn Jaeger-President Absolute Backorder Service, Inc. 475 Washington Street Wrentham, MA 02093 (508) 384-0122-phone (508) 384-0097-fax www.absolute-inc.com