USBE is alive and well. They are are first contact before we go down the
list.
connie foster

Susan Davis wrote:

> I met Alfred Jaeger over 20 years and was very impressed with the
> kindness that he and his late wife showed me.  They were top notch
> folks who treated you like a member of the family.  Nothing that is
> happening at the company today will ever tarnish my wonderful memory
> of the Jaegers.
>
> While no longer responsible for print periodicals, I have had concerns
> that the back issue business is not what is once was.  I have been
> quite impressed at how well Glenn and Absolute Backorder Service have
> been doing in the new electronic world.  My library has been using
> Absolute since its early days and has been a very satisfied customer.
>
> Our business with Alfred Jaeger Inc. had significantly diminished for
> various reasons, all business related.  I am hard pressed to believe
> that Don would deliberately defraud customers.  He was a great
> believer in NASIG and its ideal of an equal partnership in the serials
> information chain.  I am relieved to learn that he is physically ok.
>
> For those of you with long memories, remember what happened to USBE?
>
> As Lee Ann notes, this is a sad situation all around.  It is always
> difficult to see a long-time respected vendor hit hard times and
> disappear.
>
> Susan
>
> Susan Davis
> Head, Electronic Periodicals Management Department
> University at Buffalo (SUNY)
> 134 Lockwood Library
> Buffalo, NY  14260-2210
> (716) 645-2784
> (716) 645-5955 fax
> unlsdb@buffalo.edu
>
> The opinions expressed in this message are my own and do not
> necessarily represent those of my institution.
>
>
> --On Friday, December 02, 2005 11:21 AM -0500 Bob Persing
> <persing@POBOX.UPENN.EDU> wrote:
>
>> [Moderator's note: the SERIALST moderators have tried to contact Don
>> Jaeger, but with no success as yet.  The memo below from Glenn Jaeger
>> has
>> been edited slightly to conform to our list requirements.]
>>
>>
>> *Subject:* Problems with the Alfred Jaeger, Inc. company *
>> Date:* Thu, 1 Dec 2005 18:15:57*
>> **From:* "Howlett, Lee Ann" <lhowlett@hsc.usf.edu> *
>> To:* <SERIALST@LIST.UVM.EDU> **
>>
>> Dear Moderater: I have noticed that there have been a number of Serials
>> Librarians who have been having problems communicating with the comapny,
>> Alfred Jaeger, Inc., of Commack, New York, concerning credits and
>> orders.
>>
>> I have been in contact with Mr. Glenn Jaeger, the owner of Absolute
>> Backorder Service, Inc. in Wrentham, Mass. Apparently, he's been having
>> difficulties due to the fact that many librarians believe his company is
>> affiliated with Alfred Jaeger, Inc., which is run by Glenn Jaeger's
>> brother, Donald Jaeger. In fact, the companies are not connected in any
>> shape or form. Glenn Jaeger has also had little to no contact with his
>> brother, Donald Jaeger, (despite many attempts) about the status of
>> Alfred Jaeger, Inc.
>>
>> I have known both men for many years but most of my dealings in the past
>> few years have been with Glenn Jaeger and his company, Absolute
>> Backorder. I can vouch for Glenn Jaeger's honesty and integrity. It's
>> very sad that the company founded by his father, Mr. Alfred Jaeger, so
>> many years ago, is now treating it's customers in this fashion. Besides
>> the damage this is causing Glenn Jaeger's company, he is also upset
>> regarding the damage to his late father's reputation.
>>
>> Glenn Jaeger has been trying to find a way to communicate this
>> information (the difference between the 2 companies) to as many
>> librarians as possible. I suggested that if his memo were posted to the
>> Serialist, along with a few other listservs, it might help alleviate
>> some
>> of the confusion.
>>
>> I am including Glenn Jaeger's memo below for posting on Serialist.
>>
>> Respectfully submitted,
>> Lee Ann Howlett
>>
>> __________________________________
>> Lee Ann Howlett, MA
>> Head, Serials Dept.
>> Shimberg Health Sciences Library
>> University of South Florida
>> 12901Bruce B. Downs Blvd., MDC 31
>> Tampa, FL 33612
>> (813) 974-9080
>> (813) 974-7032 (fax)
>> email: LHOWLETT@HSC.USF.EDU
>>
>>  ************************************************************************
>>
>> ***** Memo from Mr. Glenn Jaeger, Absolute Backorder Service, Inc.
>>
>> Over the past several weeks, I have been contacted by several librarians
>> asking about my company's (Absolute Backorder Service, Inc.) affiliation
>> with Alfred Jaeger, Inc., or if I had a means for contacting them.
>> Please
>> allow me to share excerpts from a response I've recently sent to a
>> library where they were concerned about Absolute's viability.
>>
>> "Thank you for writing with your concerns. Please let me clarify a few
>> points, which I hope you will share with your colleagues. Absolute
>> Backorder Service, Inc. located in Wrentham MA is owned and operated by
>> (myself) Glenn Jaeger. Alfred Jaeger, Inc. located in Commack, NY is
>> owned and operated by Donald Jaeger. There is no affiliation between the
>> two organizations other than the proprietors of each are sons of the
>> late
>> Alfred Jaeger.
>>
>> My company, Absolute Backorder Service, is indeed operational to service
>> all your back volume needs.
>>
>> I have received several calls from libraries asking about Alfred Jaeger,
>> Inc. They say their phone calls have gone unanswered, their emails have
>> bounced and the Jaeger website is down.
>>
>> *************************************************************************
>>
>> ***
>>
>> My attempts to contact my brother (Don Jaeger-President & CEO) have gone
>> unanswered, yet I have been able to confirm he is physically well
>> through
>> a third party. Several calls were of the mindset that something must
>> have
>> happened for everything to close down without an official
>> announcement to
>> the industry. My goal here is twofold:
>>
>> 1) Confirm to the industry that Absolute is a viable organization to
>> conduct business with.
>>
>> and more importantly:
>>
>> 2) Confirm to the industry that the lack of communication from Donald
>> should in no way reflect upon our late founding father. Alfred Jaeger
>> developed an organization that was considered "the vanguard of the
>> industry"."
>>
>> Sincerely,
>>
>> Glenn Jaeger-President
>> Absolute Backorder Service, Inc.
>> 475 Washington Street
>> Wrentham, MA 02093
>> (508) 384-0122-phone
>> (508) 384-0097-fax
>> www.absolute-inc.com
>>
>>

--
*******************************************************************************************************
Connie Foster, Head
Dept. of Library Technical Services
Western Kentucky University Libraries
Editor, Serials Review
1906 College Heights Blvd. #11067
Bowling Green KY 42101-1067
connie.foster@wku.edu  tel.: 270-745-6151   fax: 270-745-3958
http://www.wku.edu
http://www.elsevier.com/locate/serrev   http://sciencedirect.com/science/journal/00987913

                                  "Creating Information Possibilities"
*******************************************************************************************************