Email list hosting service & mailing list manager


Re: What would YOU say to this disgruntled patron? Carol Morse 26 Aug 2006 02:52 UTC

I would say, Listen to the patron. What they say makes sense!
Carol Morse

>>> Naomi Young <naomi@UFLIB.UFL.EDU> 8/25/2006 12:57:36 PM >>>
What would you say if you had been asked to answer this electronic
reference query?
---
Reference Question = I would like to peruse various periodicals
related
to Africa, political science, economics, sociology, history, religion,
etc. It would certainly have been nice if UF would have arranged the
periodicals alphabetically (like most major universities, including
the
Ivy league). Instead I have to find the call number for each
periodical!
This is crazy! Is an alphabetical list available? If not, can one be
posted electronically and also a hard copy posted in the periodical
room? I'm sure other students are going to be driven mad when they
cannot simply walk into the library and read Time, Newsweek or Sports
Illustrated, but instead have to find a computer and figure out where
the magazine is located.
------

The snide answers that are leaping to my fingers are neither kind nor
user-centered... I'm curious ... what would YOU say?

(Bonus points for Ivy League respondents who class their unbound
issues)!

Friday regards,
Naomi Young

Naomi K. Young
Principal Serials Cataloger
Cataloging & Metadata Dept.
University of Florida
Gainesville, FL 32611-7007
(352) 392-0355 ext 234
naomi@uflib.ufl.edu