Re: What would YOU say to this disgruntled patron? Ian Woodward 28 Aug 2006 13:09 UTC
I think I would say, "You are right, but correcting the problem will take a load of man-hours that we would have to snatch from other (perhaps more consequential) activities." Subject classifications for periodical runs can grow stale. Also, I can say that as a customer in libraries public and academic (before and after automation), I cannot see how collocation of periodicals is all that helpful to patrons unless bound periodicals are interfiled with books and the trip to retrieve an article found in a reference book or database leads the customer to a run of monographs nearby. Neither the shelf arrangement nor the cover-and-spine text of classified periodicals are information-rich in the manner of those of books and shelf upon shelf of periodical volumes bound in burnt sienna and bilious green are not inviting for browsing (or at least not inviting for me). The University of Rochester at one time classified their bound periodical volumes and interfiled them with books in the general stacks, while their current periodicals were arranged alphabetically in a dedicated study room. Given the peculiar geography of the book stacks at the Rush Rhees Library, this was (I would wager) the optimal solution. My own institution had a floor of its main library dedicated to periodicals stacks and current periodicals display, so alphabetical arrangements were used. Our branch library (largely on one floor) has had an ongoing experiment with a segregated and classified print periodical collection. I was not present when the shift from alphabetical to classified arrangement took place, so I cannot tell you if there was complaint from patrons. One problem in assessing customer complaints is that 98% of your patrons just eat the bangers-and-mash you serve them, whether they enjoy it or not. It is hard to tell if the other two percent reflect the opinions of the remainder or are just among the world's histrionic folk. Another problem is that the interests of faculty and students may diverge. The interests of students should be paramount. I would not hazard a guess as to how often that is actually the case. We have now put the bulk of our bound periodical collection in an automated on-site warehouse, to which facility our patrons make requests via our WebOPAC. It might be of use to our customers to re-insert call numbers in these MARC records to allow for 'virtual browsing' with the OPAC. Of course, it would take forever. Our current periodicals display is still in alphabetical order, so it might sow confusion as well. IW I. Woodward Serials Office Colgate University Libraries 201L McGregory Hall 13 Oak Drive Hamilton, N.Y. 13346 Ph.: 315-228-7306 Fax: 315-228-7029 -----Original Message----- From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Carol Morse Sent: Friday, August 25, 2006 10:53 PM To: SERIALST@LIST.UVM.EDU Subject: Re: [SERIALST] What would YOU say to this disgruntled patron? I would say, Listen to the patron. What they say makes sense! Carol Morse >>> Naomi Young <naomi@UFLIB.UFL.EDU> 8/25/2006 12:57:36 PM >>> What would you say if you had been asked to answer this electronic reference query? --- Reference Question = I would like to peruse various periodicals related to Africa, political science, economics, sociology, history, religion, etc. It would certainly have been nice if UF would have arranged the periodicals alphabetically (like most major universities, including the Ivy league). Instead I have to find the call number for each periodical! This is crazy! Is an alphabetical list available? If not, can one be posted electronically and also a hard copy posted in the periodical room? I'm sure other students are going to be driven mad when they cannot simply walk into the library and read Time, Newsweek or Sports Illustrated, but instead have to find a computer and figure out where the magazine is located. ------ The snide answers that are leaping to my fingers are neither kind nor user-centered... I'm curious ... what would YOU say? (Bonus points for Ivy League respondents who class their unbound issues)! Friday regards, Naomi Young Naomi K. Young Principal Serials Cataloger Cataloging & Metadata Dept. University of Florida Gainesville, FL 32611-7007 (352) 392-0355 ext 234 naomi@uflib.ufl.edu