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Re: Constantly losing E-access in the beginning of the year Amanda Yesilbas 22 Feb 2007 16:56 UTC

My presentation is available also at
http://www.fcla.edu/FCLAinfo/presentations.html and not password
protected.

I'm happy to answer any questions.

I've been meaning to weigh in on this topic, but I've been busy
with ER&L this week.

 Name: Amanda Yesilbas
Title: Technical Services Support Specialist
Phone: (352) 392-9020 EXT 297
Email: yesilbas@ufl.edu

On Thu Feb 22 10:24:42 EST 2007, "Pennington, Buddy D."
<penningtonb@UMKC.EDU> wrote:

> The workshop I was thinking of was called "Old is New Again:
> Using
> Established Workflows to Handle Electronic Resources." The
> presenter was
> Amanda Yesilbas from Florida Atlantic University.
>
> The presentation Powerpoint is available on the NASIG website at
> http://www.nasig.org/members/handouts/.  But NOTE that it is
> passworded
> and is accessible only to current NASIG members.
>
> Buddy Pennington Serial Acquisitions Librarian University of
> Missouri - Kansas City University Libraries www.umkc.edu/lib
> -----Original Message-----
> From: SERIALST: Serials in Libraries Discussion Forum
> [mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Skwor, Jeanette
> Sent: Thursday, February 22, 2007 8:30 AM
> To: SERIALST@LIST.UVM.EDU
> Subject: Re: [SERIALST] Constantly losing E-access in the
> beginning of
> the year
>
> Is there more information about this presentation available
> anywhere?
> I'd like to see it. Thanks,
>
> Jeanette L. Skwor
> Serials Dept., Cofrin Library
> University of WI-Green Bay
> 2420 Nicolet Drive
> Green Bay, WI  54311-7003
>
> "Libraries will get you through times of no money better than
> money will
> get you through times of no libraries."
>                               Anne Herbert, The Whole Earth
> Catalog
>
>
>
>
> -----Original Message-----
> From: SERIALST: Serials in Libraries Discussion Forum
> [mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Pennington, Buddy D.
> Sent: Wednesday, February 21, 2007 1:19 PM
> To: SERIALST@LIST.UVM.EDU
> Subject: Re: [SERIALST] Constantly losing E-access in the
> beginning of
> the year
>
> There was a NASIG presentation last year on this where a library
> converted their print journals to online and then retrained
> serials
> staff to "check in" the online issues. It sounded very
> interesting but
> we were not able to do that here since we have not yet made that
> conversion.  We've simply added a ton of e-journals on top of our
> print
> stuff (without adding any new staff, of course).
>
> I agree with both points made, but I was wondering if anyone who
> is
> doing this sort of systematic checking had any data available to
> indicate it was worth doing.  Are you getting enough "claims" to
> justify
> the labor involved?  Would folks be willing to share that info on
> the
> list?  To be honest, this level of checking is not on my wish
> list for new
> staff but perhaps it should be if there are enough lapses to
> warrant it.
>
>
> Buddy Pennington
> Serial Acquisitions Librarian
> University of Missouri - Kansas City
> University Libraries
> www.umkc.edu/lib -----Original Message-----
> From: SERIALST: Serials in Libraries Discussion Forum
> [mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Ohler, Lila A.
> Sent: Wednesday, February 21, 2007 11:35 AM
> To: SERIALST@LIST.UVM.EDU
> Subject: Re: [SERIALST] Constantly losing E-access in the
> beginning of
> the year
>
> Similarly, we have started a project to modify the use of our
> traditional print serial controls to allow us to routinely check
> the
> online access for each electronic subscription title we carry at
> least
> twice a year.  Yes, it is a lot of work to set this up, and to
> redirect staff toward
> new workflows.  But in the end, it is worth it for two reasons.
> First, given the amount of time it can often take to regain
> access once
> lost, it would pay libraries to be proactive in resolving these
> before
> it comes to the "crisis" point, meaning when the patron discovers
> a lack
> of access at their point of need.  I believe routinely waiting
> for the
> patron to discover the problem can seriously damage the library's
> reputation for providing effective, timely, and consistent
> service.    And second, to my mind, given the amount of money
> spent on electronic
> titles these days, it is simply financially irresponsible not to
> ensure
> that these materials are "on the shelf."   Past that, I look
> forward to the day that librarians, serial vendors,
> content/system providers, and publishers all agree to use a
> uniform set
> of standards for this process!
>
> Thanks!
>
>
> Lila (Angie) Ohler
> Acquisitions Librarian
> University of Oklahoma Libraries
> Serials Dept, LL211
> 401 West Brooks St.
> Norman, OK 73019
> Phone: (405) 325-2142
> Fax: (405) 325-1893
> Email:  lohler@ou.edu
>
> -----Original Message-----
> From: SERIALST: Serials in Libraries Discussion Forum
> [mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Hutchens, Chad
> Sent: Tuesday, February 20, 2007 4:21 PM
> To: SERIALST@LIST.UVM.EDU
> Subject: Re: [SERIALST] Constantly losing E-access in the
> beginning of
> the year
>
> I've been toying with the idea of doing a random access check
> every day.
> Just drop a list of titles or packages (with access url's) to
> which you
> subscribe into an array and have a php or perl script randomly
> select
> one every day of the week and print it to a webpage where you
> could just
> click on the link and go.  That way you'd be proactively checking
> access
> year-round rather than reactively during problem periods.
>
> In most cases I imagine all would be well and you could go on
> with your
> day and other times, but less often, you'd discover a problem
> before it
> became a problem.
>
> Opinions? Chad E. Hutchens
> Electronic Resources Librarian
> Montana State University Libraries
> P.O. Box 173320
> Bozeman, MT  59717-3320
> (406) 994-4313 phone
> (406) 994-2851 fax
> chutchens@montana.edu
>
> -----Original Message-----
> From: SERIALST: Serials in Libraries Discussion Forum
> [mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Andrea Serra
> Sent: Tuesday, February 20, 2007 2:52 PM
> To: SERIALST@LIST.UVM.EDU
> Subject: Re: [SERIALST] Constantly losing E-access in the
> beginning of
> the year
>
> Patty,
>
> I would be interested to hear how others are handling this
> problem. I
> tend to check access as the confirmations come in as well as
> checking
> the "worst offenders" at this time of the year but would love to
> hear if
> someone's discovered a more efficient way. Of course, our
> reference
> librarians and patrons will tell us if something is not working
> but it
> would be nice to have a jump on it.
>
> Andrea
> Library Assistant, Electronic Serials
> Vassar College Libraries
> anserra@vassar.edu
>
> At 04:16 PM 2/20/2007, you wrote:
>> Hello Colleagues,
>>
>> Every beginning of the year (about January-March) our library
>> loses
> access to
>> several online journals of which we actively subscribe.  We work
> through a
>> serials vendor, and they contact the publisher whenever we lose
>> access.
> The
>> reason for lost access may be a  payment discrepancy, license
>> signing
> need,
>> IP address question or some kind of incorrect information in the
> publisher's
>> record for our subscription.
>>
>> I know this problem of early-year lost access occurs with many
> libraries. I
>> would like to hear your ideas or best practices on how to avoid
>> losing
> online
>> access.
>>
>> Some ideas that I have considered:
>> --Requesting a letter from each publisher in December verifying
>> that we
> have
>> paid for the subscription and that we will have access (we would
>> have
> our
>> agent do this, but it is still time-consuming) --Requesting a
>> refund for each day that we do not have access
>>
>> Please share your ideas.  I will summarize for the list.
>>
>> Patty Wood
>> Boehringer Ingelheim Pharmaceuticals, Inc.
>
>