Re: subscription services Regina McEneaney 01 Mar 2007 18:11 UTC
We have accounts for 3 separate campus libraries and have used EBSCO for 30 years. Outside of a few minor problems (usually with publishers not filling claimed issues) I have not had difficulty with EBSCO. The rep is the key. Regina McEneaney Suffolk Co. Comm. College Library/TSO 533 College Rd. Selden, NY. 11784 631-451-4178 mcenear@sunysuffolk.edu -----Original Message----- From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Swope, Cynthia (NIH/NLM) [E] Sent: Thursday, March 01, 2007 11:21 AM To: SERIALST@LIST.UVM.EDU Subject: Re: [SERIALST] subscription services While I use Swets now, I used Ebsco for eight years and never had any problems. So much depends on your service rep and the regional office that handles your account. When looking for a vendor, ask them who else uses their services in your area and talk to those libraries. I think you can have great luck with a vendor in one area of the country and terrible in another. Also, if you think your problem is your service rep, ask for another one! The vendor will comply to keep your business. -----Original Message----- From: Wang, Julia [mailto:Julia.Wang@ROCKHURST.EDU] Sent: Thursday, March 01, 2007 10:45 AM To: SERIALST@LIST.UVM.EDU Subject: Re: [SERIALST] subscription services I am using EBSCO (after Faxon went bankrupcy in 2003) but with the intention to switch to Swets for the next year (2008-). I have been very frustrated with EBSCO accounting unit services (messy invoices generated frequently with duplicate titles showing on different accounts and duplicate charges,etc. which added lots of stress and both time and energy needed to dovote on our side to contact EBSCO to solve the 'confusion'!!), and its too many different personnels that you might be at lost as to who to contact for questions and issues that were already put through but delayed takn care of... I recommend to encourage other vendors to exist and compete with EBSCO. Julia Wang *~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~* Julia Wang, M.L.I.S. Acquisition/Series Librarian Greenlease Library--Rockhurst University 1100 Rockhurst Rd. Kansas City, MO 64110 Tel: 816-501-4143 Fax: 816-501-4666 -----Original Message----- From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Kristina DeShazo Sent: Wednesday, February 28, 2007 4:14 PM To: SERIALST@LIST.UVM.EDU Subject: Re: [SERIALST] subscription services We have a very good relationship and experience with Swets at this time. This is largely due to the exellent service from our account executive. We have a little under 1500 subscriptions. The number can make a difference in the service received by any vendor. Only rarely do we deal directly with publishers. Regards, Kristi Kristina DeShazo, MLS Electronic Collections Librarian Oregon Health & Science University 3181 SW Sam Jackson Park Road Mail Code: LIB Portland, OR 97239-3098 ph: 503-494-1637 mailto:deshazok@ohsu.edu >>> stephend@MAIL.BELMONT.EDU 2/28/2007 12:10 PM >>> What are people's experiences with subscription services other than EBSCO, such as SWETS or Harrassowitz? Does anyone deal directly with publishers rather than using a subscription service? Thank you. -- Dawn Stephen Periodicals Librarian Lila D. Bunch Library Belmont University 1900 Belmont Blvd. Nashville, TN 37212 615-460-5499 stephend@mail.belmont.edu