FW: UKSG Conference Workshop on Customer Service Excellence Acreman, Beverley 12 Mar 2007 10:44 UTC

**Apologies for Cross Posting**

Dear All,

I am co-hosting a workshop with Bev Acreman (Taylor and Francis) at the
forthcoming UKSG conference (University of Warwick, 16-18th April)
entitled Customer Service Excellence where we will be discussing
problems in the communication chain between publishers and librarians
and what we should do to eliminate them.  This is following up on the
popular workshop run last year on the same topic (see the report at
http://liveserials.blogspot.com/search?q=Customer+service+excellence)

To that end, we've drafted two very quick questionnaires, one for
publishers and one for librarians and we would be grateful if you, and
all of your colleagues, would take the few minutes needed to complete
it.

If you are neither a publisher or librarian, e.g. a subscription agent,
please feel free to complete whichever survey you feel is appropriate.

Please note that this questionnaire is completely anonymous and neither
you nor your organisation can be identified.

Link for the questionnaire:
http://www.surveymonkey.com/s.asp?u=513503439742

Many thanks in advance, we will summarise the findings from the
questionnaire and the Workshop itself in a forthcoming issue of Serials.

Graham Stone,
University of Bolton Library, UK

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