Re: Ebsco Ian Woodward 04 Feb 2008 18:00 UTC
Dang. Our contacts are all at the Tenafly, N.J. office. As I said, there has been minimal turnover and the service has been more than satisfactory. A we've had with EBSCONet is the 'too early to claim' stop and (as I understand it) that feature is driven by publisher's policies. I am not sure we have ever had a duplicate invoice. IW I. Woodward Serials Office Colgate University Libraries Case Library and Geyer Center for Information Technology 13 Oak Drive Hamilton, N.Y. 13346 Ph.: 315-228-7306 Fax: 315-228-7029 -----Original Message----- From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Boardman, Teri Sent: Monday, February 04, 2008 12:03 PM To: SERIALST@LIST.UVM.EDU Subject: Re: [SERIALST] Ebsco We also changed from Dallas to Denver. Since we changed to the Denver office in June we haven't had a positive experience. When I e-mail our CSR I never know who is going to respond. I get responses from 3 different people. Also my claims haven't been going through on Ebsconet. I get responses like "too soon to claim". When I e-mailed the CSR I got a response from another CSR. Evidently we now have a new CSR. I know the renewals were late because we received our copy much later than usual. I'm concerned that our subscriptions were renewed too late. Teri Boardman University of Houston at Clear Lake Houston, Texas -----Original Message----- From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@LIST.UVM.EDU] On Behalf Of Adelaide Fletcher Sent: Monday, February 04, 2008 9:06 AM To: SERIALST@LIST.UVM.EDU Subject: Re: [SERIALST] Ebsco We have had a similar experience over the past year, though we have always been with the Denver office. We are unable to access many of our regular subscriptions at the moment because, according to our CSR, EBSCO didn't send our renewal payments until January 2, 2008 for subscriptions that were to start January 1, 2008! We didn't send in our renewals any later than we have in the past, so we are wondering what is going on. I have asked my CSR but cannot get a straight answer. Communication with them is hit or miss. We either seem to get a response right away or never at all. They are very nice people, but we're frustrated. Addie Fletcher -----Original Message----- From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@LIST.UVM.EDU] On Behalf Of sydna bryant Sent: Monday, February 04, 2008 7:15 AM To: SERIALST@LIST.UVM.EDU Subject: [SERIALST] Ebsco We too have had a bad experience with Ebsco since being changed from Dallas to Denver. I have stuck with our original representative but I am far from pleased. The rep I had in Dallas was so great. I get the feeling that the Denver office is completely overwhelmed with work and can't keep up. I used to hear from my rep in Dallas within 24 hours and now it is about 2 weeks. Sydna Bryant Serials UTPB 4901 E University Blvd Odessa TX 79762 Message has been filtered by MX Logic.