Re: Ingentaconnect problems? Nicola Cecchino 24 Apr 2008 13:13 UTC
I've learned that often times it's occasionally a title by title issue. It's sort of ingrained in my brain that we first look at each title and or how you've licensed the resource. You might look into your subscription numbers, in the event that you have more than one for Ingenta or perhaps they've provided you with an incorrect one. IP addresses might have been incorrectly placed. Lastly, are you the administrator of the subscription - if you are, double check who's name is in their system because they may not recognize your name. Just some things that came to mind as I've been reading this thread chronologically backward. Nic. Mr. Nicola J. Cecchino, MLS, AHIP Assistant Librarian for Reference and Technology George T. Harrell Library, H127 Penn State College of Medicine Milton S. Hershey Medical Center 500 University Drive, PO Box 850 Hershey, PA 17033-0850 Email: ncecchino@hmc.psu.edu AOL/AIM: CraZLib Phone: 717-531-8630 FAX: 717-531-8635 http://del.icio.us/ncecchino/ FACEBOOK: http://psu.facebook.com/srch.php?nm=nic+cecchino HARRELL WEB: http://www.hmc.psu.edu/library/ >>> Barbara Pope <bpope@PITTSTATE.EDU> 4/23/2008 10:58 AM >>> My problem with Ingenta is not anything to do with connection, but they do not have very good customer service or technical support. If I try to set up an account with them and enter my ip addresses (which I got from our systems department), they tell me my ip addresses are incorrect and that I have to put in different ones. It's not as if I typed them in incorrectly. I copy and paste them from somewhere else. They are the same ips we use for all of our products, but ingenta says they are wrong. I eventually gave up and won't even set up online access if it is coming from ingenta. Barbara Pope, MALS Periodicals/Reference Librarian Axe Library Pittsburg State University Pittsburg KS 66762 Christina Torbert wrote: > The problem at Ingenta seems to have corrected itself. > > Christina Torbert > x7059 > -----Original Message----- > From: SERIALST: Serials in Libraries Discussion Forum > [mailto:SERIALST@list.uvm.edu] On Behalf Of Christina Torbert > Sent: Tuesday, April 22, 2008 1:45 PM > To: SERIALST@LIST.UVM.EDU > Subject: [SERIALST] Ingentaconnect problems? > > Are any other libraries having trouble accessing Ingentaconnect today > (Tuesday, April 22, 2008)? Has anyone heard from them about connection > issues? > > > > We are experiencing repeated "Page Not Found" messages. > > > > Thank you. > > > > Christina Torbert > > Head of Serials & Assistant Professor > > J.D. Williams Library > > University of Mississippi > > ctorbert@olemiss.edu > > 662-915-7059 > > 662-915-6744 fax > > > >