Head of Electronic Resources and Serials Management, Duke University
Libraries

Position Summary
The Head of Electronic Resources and Serials Management provides
leadership in the Libraries’ technical services operations to provide and
enhance access to electronic resources and serials. She/He is expected to
cultivate a forward-looking, collaborative environment and set high
user-centered service standards for the cataloging, processing and
holdings management of non-monographic electronic resources and serials.
This position reports to the Associate University Librarian for
Collections Services.
Responsibilities
        Provides vision and leadership in developing cost-effective,
efficient, and reliable procedures and workflows for providing access to
library electronic resources and serials.
        Works in partnership with the Collection Development,
Acquisitions, Cataloging, and Preservation departments to coordinate
policies, procedures, and workflow and to facilitate cooperation and
communication among the departments; works collaboratively with other
departments in the Libraries, as needed, to assess and respond to needs,
clarify policies, and coordinate workflow.
        Manages MetaLib administrative module, SFX, and Aleph serials
functions for the Libraries, tracking new features and upgrades and
insuring functionality.
        Coordinates the collection of use statistics for electronic
resources, analyzes data, and produces reports to support collection
development decisions.
        Manages the operations of the Electronic Resources and Serials
Management Department: sets goals, hires, supervises and evaluates staff;
prepares and manages the departmental budget; evaluates the quality of the
department’s services and operations; analyzes and reports on the work of
the department, documenting progress and identifying trends.
        Participates in the overall leadership of the Collections Services
division and of the library through membership in the Collections Services
Managers Group and Collections Council; actively contributes to
library-wide initiatives; serves on library and University committees.
        Contributes to and is highly active in local, consortial, regional
and national meetings, conferences and workshops to stay abreast of
developments/trends in electronic resources, serials management and
related technical services topics; represents Duke University Libraries as
appropriate.
        Reviews professional literature; networks with ERSM and other
technical services library professionals outside the University; and
participates in activities to stay informed about trends in supporting
information access in academic research institutions.
        Consults regularly with counterparts at other Duke Libraries and
within the Triangle Research Libraries Network (TRLN).
        Performs other duties as assigned.
Supervisory Responsibilities
        Supervises, either directly or indirectly, the staff of the
Electronic Resources and Serials Management Department.

Qualifications
It is the expectation that all Duke University Libraries staff members
will demonstrate exceptional workplace behaviors in the execution of their
specific position responsibilities. These behaviors are customer focus,
collaboration, creative problem solving, continuous learning and a
commitment to diversity.  In addition, managers and supervisors are
expected to help develop a common vision by providing clear direction and
priorities, clarifying roles and responsibilities, and promoting mutual
understanding through effective communication.  They are also expected to
take the time to effectively plan and evaluate performance, provide
feedback, recognition and coaching, and develop employees to achieve their
personal and organizational goals.

EDUCATION:

Required:  Master’s degree from an ALA-accredited program or an equivalent
combination of education, experience, and training.

EXPERIENCE:

Required: At least three years of professional experience in managing
electronic resources and serials in a library; knowledge of current trends
and issues in managing electronic resources and serials; familiarity with
serials maintenance standards and formats; extensive experience with
integrated library systems; evidence of strong supervisory and library
management skills; ability to demonstrate a sophisticated understanding of
the applications of new technology; effective analytical, interpersonal,
and oral and written communication skills; ability to work both
independently and as a member of a team; ability to demonstrate
flexibility and initiative in carrying out assignments; and demonstrated
commitment to providing outstanding customer services.

Preferred:  At least five years of experience in an academic or research
setting; academic library supervisory experience; knowledge of current
cataloging and metadata issues; prior experience working with federated
search tools, open URL access, link resolvers, Electronic Resource
Management systems, e-cataloging standards, non-MARC metadata and vendor
supplied bibliographic records; knowledge of trends in e-publishing;
proficiency with OCLC, ExLibris products (Aleph, MetaLib, and SFX);
experience in purchasing and negotiating the acquisition of electronic
resources and serials.
Working Conditions
        Must be able to work in an environment in which exposure to
materials containing dust and mold is possible
        Normal office environment
        Occasional travel required

These statements are intended to describe the general nature and level of
work being performed by the employee in this position. They are not
intended to be construed as an exhaustive list of all responsibilities,
duties, and skills required of a person in this position.

Salary and Benefits
Salary and rank dependent on qualifications and experience. Comprehensive
benefits package includes 20 days vacation, 13 holidays, 12 days sick
leave; health, dental, disability and life insurance and support for
professional development and training.
Environment
The Duke University Libraries are the shared center of the university's
intellectual life, connecting people and ideas. The William R. Perkins
Library, its branches (Lilly, Music, Biological and Environmental Sciences
, Marine Laboratory in Beaufort, and the Rare Book, Manuscript, and
Special Collections Library) and the separately administered libraries
serving the schools of Business, Divinity, Law, and Medicine, comprise one
of the nation's top ten private university library systems. Duke is a
member of the Triangle Research Libraries Network, which promotes
collaboration in the areas of collection development and management,
access services, information technology and human resources among the
libraries of Duke University, the University of North Carolina-Chapel Hill
, North Carolina Central University and North Carolina State University.
Duke University and Durham are located in the Research Triangle, a region
that encompasses one of the nation's premier concentrations of academic,
corporate, and public research. The Triangle region is rated among the
most desirable areas in North America to live and work and has been
identified by Money magazine as one of the "Best Places to Live" in the
U.S.
Application
Send cover letter, detailed resume and the names, addresses (mailing and
e-mail), and telephone numbers of three references to:
library-jobs@duke.edu.  Please include HEAD, ERSM in the subject line.  If
you do not have access to e-mail, please mail your application materials
to Box 90194, Duke University, Durham, NC 27708.  Review of applications
will begin immediately and will continue until the position is filled.

Duke University is an Equal Opportunity/Affirmative Action employer. The
Perkins Library System has a strong commitment to Affirmative Action and
is actively seeking to increase the racial and ethnic diversity of our
staff.