You might try:

Electronic Resource Management in Libraries:  Research and Practice
Edited by Holly Yu and Scott Breivold
Published by Information Science Reference (an imprint of IGI Global)
2008
ISBN-13:  978-1-59904-891-8
ISBN-13:  978-1-59904-892-5 (ebook)

barb dietsch | serials coordinator
epa library | unc contract staff
109 alexander drive | mail code c267-01
research triangle park, nc 27711
phone: 919.541.0726
fax: 919.541.1405
dietsch.barbara@epa.gov

             Grace
             Gonzales-Small
             <ggs@LIB.NMSU.ED                                        To
             U>                       SERIALST@LIST.UVM.EDU
             Sent by:                                                cc
             "SERIALST:
             Serials in                                         Subject
             Libraries                [SERIALST] serials work flows
             Discussion
             Forum"
             <SERIALST@list.u
             vm.edu>

             06/18/2008 05:15
             PM

              Please respond
                    to
                "SERIALST:
                Serials in
                Libraries
                Discussion
                  Forum"
             <SERIALST@list.u
                 vm.edu>

We have recently acquired an ERM management system and are at the stage
where we need to restructure our serials acquisitions operation, and I
am
wondering if you'd be willing to share/discuss how your serials
acquisitions units are organized.  We are a large research university,
and
currently have 3 staff members that handle serials/electronic resources,

and each has a rather complicated array of responsibility, based on
work/responsibilities (serials check-in, invoice processing, ordering,
claims, ERM management & standing orders, as well as a few things thrown
in
at random).

This is very complicated not only for us internally!, but the units we
serve are never quite sure who does what, and it is frustrating for them
as
well.  I'd be curious to see how others assign or divide up the
work/responsibilities in their departments.  In addition, does anyone
know
of good reading on the subject?  Most of what I'm finding is too general
for our purposes.

thanks for your help,
grace