Re: Architect Barbara Pope 19 Jun 2008 18:11 UTC
This kind of silliness reminds me of last year when the publisher for Sports Illustrated wasn't mailing out the swimsuit issue. I don't know what they were thinking, either, but both of these situations is ridiculous. Barbara Pope Corrice, Julia A. wrote: > They wouldn't tell me! I kept asking customer Service if I could be > added as "qualified" and they just kept saying I didn't qualify. So I > asked how I could become qualified and they told me I couldn't...with no > explanation. So I asked what made one qualified and I was told they were > not allowed to release that information. > > The circulation manager was nicer about explaining why we couldn't just > subscribe, even if it didn't make much sense, but he still wouldn't tell > me what I could do to "qualify", just that we did not and could not > become a qualified subscriber due to cost issues--something vague about > keeping the cost of publishing down and being technically unable to add > anyone to to their qualifed list. > > I'm finding this whole situation bizarre beyond belief. You would think > they were protecting classified information rather than being in the > business of selling magazines! > > -----Original Message----- > From: SERIALST: Serials in Libraries Discussion Forum > [mailto:SERIALST@list.uvm.edu] On Behalf Of Barbara Pope > Sent: Wednesday, June 18, 2008 11:00 AM > To: SERIALST@LIST.UVM.EDU > Subject: Re: [SERIALST] Architect > > So what exactly is the "qualified demographic"? > > Barbara Pope > Periodicals/Reference Librarian > Axe Library > Pittsburg State University > Pittsburg KS 66762 > 620-235-4884 > bpope@pittstate.edu > > Corrice, Julia A. wrote: > >> Because the special issues are in the scope of what we must collect >> for our institution, and because I hate having missing issues, I >> called the publisher to speak to a circulation manager about how to >> > receive them. > >> They can be purchased individually for $10 each after publication by >> people who aren't "qualified" to automatically receive them, but no >> current subscription exists. There is no way to add an institution to >> the "qualified demographic", but they are hoping to set up a >> subscription next year when they know whether or not it will become >> it's own title or remain a part of Architect. >> >> When I first spoke to the customer service rep, they told me I wasn't >> allowed to purchase them at all, which is when I requested to speak to >> > > >> the circulation manager. He said he would email the the customer >> service department again so that they know people can purchase the >> issues, and that the customer service department is confused about the >> > policy. > >> I wonder why! >> >> -Julia >> >> >> >> Julia Corrice >> Rakow Library >> Corning Museum of Glass >> 5 Museum Way >> Corning, NY 14830 >> >> (607) 974-8406 >> (607)974-8677 fax >> >> >> >> >> -----Original Message----- >> From: SERIALST: Serials in Libraries Discussion Forum >> [mailto:SERIALST@list.uvm.edu] On Behalf Of Bill Maravetz >> Sent: Friday, June 13, 2008 8:20 AM >> To: SERIALST@LIST.UVM.EDU >> Subject: [SERIALST] Architect >> >> Here is the publisher's response to a query I made regarding missed >> issues of Architect: >> >> >> -------- Original Message -------- >> Subject: RE: Architect >> Date: Mon, 9 Jun 2008 16:26:44 -0500 >> From: Customer service Internet Address <clientservice@omeda.com> >> To: Bill Maravetz <william.maravetz@uni.edu> >> >> Good Evening, >> >> Thank you for your interest in our publication, Architect. >> >> Unfortunately, Vol 97 issues 3 & 6 is not included in the >> > subscription. > >> Architect is published 16 times per year for 2008. There are 4 >> special issues that are published mid-monthly which are not included >> in the subscription. The mid-month issues are sent only to our >> "qualified subscribers - those who meet certain demographics >> > requirements. > >> For postal purposes, we have to include all issues in our statement of >> > > >> frequency, and number issues accordingly. We realize this will create >> > > >> some confusion for subscribers who track by issue number. >> >> If you have any further questions, please do not hesitate to contact >> our Customer Service Department at 847/291-5221. >> >> Thank you, >> >> >> >> Customer Service >> 150247 >> >> >> >> >> >> > > >