Susan wrote:
...., I would hope that someone from Wiley is planning (or has already
done so) to send an official explanation of what happened and what is
being done to rectify this unacceptable situation.
-------------------
I contacted our Wiley rep. last Wednesday informing him that we had no
access to @ 165 HSS titles.  I asked him if Wiley intended to keep us
updated and he assured me they would.  Hmmmm - we've had no
communications since the initial 2 email messages last Monday, the first
one indicating that the site would be down longer than anticipated and
then the 2nd and final one indicating the load was successful but that
there were some things they were still working on.
 	.

Lynn K. Cote
Serials Cataloger
Collections Services, U-2005
University of Connecticut
Homer Babbidge Library
369 Fairfield Rd.
Storrs, CT  06269-2005
ph. (860)486-6495
fax (860)486-6493

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum
[mailto:SERIALST@list.uvm.edu] On Behalf Of Susan Davis
Sent: Monday, July 07, 2008 5:39 PM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] Blackwell Titles on Wiley

I suspect that there is no Synergy platform to bring back, although you
would have thought the bright folks at Wiley would have considered
timing
the transfer so they would have Synergy to fall back on should things go

wrong. We kept a snapshot of our old ILS up for six months when we
switched.  It was a great help.

Why can't/won't Wiley simply open up the Blackwell journals while the
problems are being worked out? After all the emails sent to us ahead of
time indicated that our access rights would transfer over smoothly.
Since
they haven't, wouldn't it be nice to see Wiley show libraries just how
important our business is to them?  It's been a week now and no end in
sight.  Or is Wiley enjoying seeing how much we all need/use their
product?
Sorry, the last bit was quite facetious, but frustration is growing.

I signed off of Serialst last week while at ALA, but I would hope that
someone from Wiley is planning (or has already done so) to send an
official
explanation of what happened and what is being done to rectify this
unacceptable situation.

Thank you,

Susan

Susan Davis
Electronic Resources Acquisitions Librarian
University at Buffalo (SUNY)
134 Lockwood Library
Buffalo, NY  14260-2210
(716) 645-2784
(716) 645-5955 fax
unlsdb@buffalo.edu

***Please consider the environment before printing this email****

--On Monday, July 07, 2008 1:47 PM -0700 "Hoyte, Daniel"
<hoyte@CHAPMAN.EDU> wrote:

> My Serials librarian wonders out loud, "Why won't Wiley just bring up
> the Synergy platform while they work out the issues on the Wiley
> platform?"
>
> Daniel Hoyte
> Senior Systems Technician
> Chapman University Leatherby Libraries
> (714) 532-7745
> hoyte@chapman.edu
> AIM/Yahoo IM: chaphoyte
>
> /(bb|[^b]{2})/ that is the Question
>
> -----Original Message-----
> From: SERIALST: Serials in Libraries Discussion Forum
> [mailto:SERIALST@list.uvm.edu] On Behalf Of David Sayers
> Sent: Thursday, July 03, 2008 3:32 PM
> To: SERIALST@LIST.UVM.EDU
> Subject: Re: [SERIALST] Blackwell Titles on Wiley
>
> Well, while we are having linking problems as well, the main issue
we're
> concerned about is access. Even when you get to the new journal page
on
> Wiley for a subscribed title, it still won't let our patrons view the
> full text content.
>
> David
>
> ________________________________
>
> From: SERIALST: Serials in Libraries Discussion Forum on behalf of
> Glasson, Patricia A
> Sent: Thu 7/3/2008 1:04 PM
> To: SERIALST@LIST.UVM.EDU
> Subject: Re: [SERIALST] Blackwell Titles on Wiley
>
>
>
> David and Andree,
>
> Yes, we're having problems, too. Here's what our ERM person said this
> morning about the problem: "Wiley is still trying to resolve linking
> problems for the Blackwell content. We have received a temporary
> solution from Ex Libris for the e-Journal Finder A-Z list." It's not a
> complete fix, though, as I understand it. We're a Voyager library.
>
> Patty Glasson
> Serials Cataloging Specialist
> Purdue University
> 765-494-2811
>
> -----Original Message-----
> From: SERIALST: Serials in Libraries Discussion Forum
> [mailto:SERIALST@list.uvm.edu] On Behalf Of David Sayers
> Sent: Thursday, July 03, 2008 2:47 PM
> To: SERIALST@LIST.UVM.EDU
> Subject: [SERIALST] Blackwell Titles on Wiley
>
> Has anyone else been experiencing access problems with the Blackwell
> titles that got moved over to Wiley over the weekend?  We've been
unable
> to access any of the 100 plus Blackwell titles we subscribe to.  I've
> called and confirmed our IP ranges, but we're still asked to log-in
> whenever we click on a PDF link.  I've been told repeatedly that
they're
> working on the problem, but I haven't seen any progress yet.  I guess
> I'd feel better if I knew I wasn't alone.  Anyone?
>
> David Sayers
> Electronic Serials Assistant
> Oregon Health & Science University Library
> (503)494-0484
>
>