Hi Holly,

We use Able here at Dartmouth, to my knowledge this has never happened.  I do know that each department/division has it's own account number, perhaps this explains the issue?

I would suggest emailing ACME and letting them know of your issues, they are always responsive when I have called.

Good luck. Lisa

Lisa Ladd
Kresge Library
Dartmouth College
Hanover, NH 03755
603-646-3566