We work with EBSCO out of Birmingham. Their customer service is excellent. Claiming can be done online. When we email them with problems they usually respond within the hour. I'm not familiar with any of the other agents.

Jean Sibley
Acquisitions Resource Planning Librarian/Assistant Professor
Mississippi State University Libraries
662-325-8184
jsibley@library.msstate.edu

>>> Kristin Gallagher <kristin.gallagher@FAIRPORTLIBRARY.ORG> 12/11/2008 11:37 AM >>>
Hello,

I am hoping you all may be able to provide me with some feedback.  I am
looking at subscription agencies for our periodicals here because the
agency we had been with was just acquired by another company.

I have requested and received quotes from most of the following vendors:

Basch Subscriptions

WTCox

Wolper

Ebsco

Popular

Demco

I am hoping for feedback on any of the vendors above - how is their
customer service?  Have you had any issues with claiming and receiving
missed issues?  How quickly are issues resolved?

You can email me off list regarding this if you like.  Most of their
quotes are pretty comparable pricewise, so right now I am just more
concerned about customer service.

Thank you in advance for your thoughts!

Sincerely,

Kristin

Kristin Gallagher

Technology Services Librarian

Fairport Public Library

1 Village Landing

Fairport, NY 14450

kristin.gallagher@fairportlibrary.org

585.223.3648 x19