Subscription Service Agencies (4 messages) SERIALST Moderator 11 Dec 2008 23:52 UTC
4 messages: (1)------------------ Date: Thu, 11 Dec 2008 14:48:39 -0500 From: Tian Zhang <ZHANGT@stjohns.edu> Subject: RE: [SERIALST] Subscription Service Agencies We use Ebsco as our journal vender since 2003 and we are very satisfied with their customer services. We usually get quick responses and the rep. helps efficiently to solve our problems. Tian Zhang Head of Serials Department St. John's University Library 8000 Utopia Parkway Queens, NY 11439 Tel. 718 990-5082 Fax. 718 990-5938 Email: zhangt@stjohns.edu -----Original Message----- From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@list.uvm.edu] On Behalf Of Kristin Gallagher Sent: Thursday, December 11, 2008 12:37 PM Subject: [SERIALST] Subscription Service Agencies Hello, I am hoping you all may be able to provide me with some feedback. I am looking at subscription agencies for our periodicals here because the agency we had been with was just acquired by another company. I have requested and received quotes from most of the following vendors: Basch Subscriptions WTCox Wolper Ebsco Popular Demco I am hoping for feedback on any of the vendors above - how is their customer service? Have you had any issues with claiming and receiving missed issues? How quickly are issues resolved? You can email me off list regarding this if you like. Most of their quotes are pretty comparable pricewise, so right now I am just more concerned about customer service. Thank you in advance for your thoughts! Sincerely, Kristin Kristin Gallagher Technology Services Librarian Fairport Public Library 1 Village Landing Fairport, NY 14450 kristin.gallagher@fairportlibrary.org 585.223.3648 x19 (2)------------------ Date: Thu, 11 Dec 2008 14:07:45 -0500 From: Marcy Gascoine <MGascoine@NACDS.org> Subject: RE: [SERIALST] Subscription Service Agencies We also use EBSCO out of Birmingham and have no complaints. Marcy Gascoine NACDS Resource Center Alexandria, VA (3)------------------- Date: Thu, 11 Dec 2008 14:11:06 -0500 From: "van Sickle, Jennifer" <Jennifer.vanSickle@trincoll.edu> Subject: RE: [SERIALST] Subscription Service Agencies We are longtime EBSCO customers and can definitely recommend them. They also have an office in Massachusetts, which is where our customer service and database reps are located. Jennifer van Sickle Serials Librarian & Sciences Coordinator Trinity College Library 300 Summit St. Hartford, CT USA 06106 jennifer.vansickle@trincoll.edu phone: 860-297-2250 fax: 860-297-2251 (4)------------------- Date: Thu, 11 Dec 2008 14:28:04 -0500 From: Anne McCaffrey <mccaffra@dowling.edu> Subject: Re: [SERIALST] Subscription Service Agencies Hello, Kristin, We use Ebsco Subscription Services here at Dowling and are very satisfied with their service. The customer service representatives are very competent and professional, claims can be processed online, and responses to any queries are timely. While I do not know anything about the other agencies you are considering, I would recommend Ebsco. Have a good evening, Anne Anne McCaffrey Advanced Senior Library Assistant Library/Technical Services extension 5024 fax 3374