Esteemed colleagues,

This has happened to us repeatedly.

~Bill Warren
___________________________
William Warren
Acquisitions Department
Middlebury College Library
110 Storrs Avenue
Middlebury, VT 05753 USA

phone:  (802) 443-5489
fax:  (802) 443-5698
e-mail:  wwarren@middlebury.edu

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@list.uvm.edu] On Behalf Of Mark Hemhauser
Sent: Wednesday, December 16, 2009 2:32 PM
To: SERIALST@LIST.UVM.EDU
Subject: [SERIALST] CQ Press renewal notices never received, do you have this problem too?

Dear Serialst'ers,

For the past several years and while working at two different university
libraries I have repeatedly experienced the same problem with CQ Press
renewal notices. I never receive the notices. Access is cut off. We
call, access is temporarily restored and our renewal is processed.
Invoices do not come. Statements with past do invoices do arrive much
later. Access may be cut off again for non-payment.

Has this happened to your library?

Mark

--
Mark Hemhauser
Coordinator, Continuing and Electronic Resources
McKeldin Library
University of Maryland
College Park, MD   20742

301-405-9309 (voice)
301-314-1200 (fax)