Buddy,
When you state "claiming" do you mean through your agent, or do you go
through each title and "fix" the access, e.g. contacting the provider to
resolve - or do you use the agent's claim process as you do with print?
Thank you,

Jennifer Sauer
Electronic Resources/Serials & Copyright Librarian
Fort Hays State University
Forsyth Library
600 Park
Hays, KS 67601

Voice: (785)628-5262
Fax:(785)628-5415

  From:       "Pennington, Buddy D." <penningtonb@UMKC.EDU>

  To:         SERIALST@LIST.UVM.EDU

  Date:       02/22/2010 09:52 AM

  Subject:    Re: [SERIALST] E-journals Renewals and Activation

  Sent by:    "SERIALST: Serials in Libraries Discussion Forum" <SERIALST@list.uvm.edu>

This is a fairly common problem for us as well.  Several online renewals
lapse, just like we would have occasional lapses with print subscriptions.
The problem for us is that users and staff notice immediately if we have
lost access to an online title. In the print world, claims would often pile
up to let us know a print subscription had lapsed but we rarely heard from
staff about it.

I am also interested in how other libraries handle new online
subscriptions.  It is my experience that we will place orders for several
new ejournals in the fall and then when we check access in January, many of
them have not been turned on for us.  I seem to spend a significant amount
of time in January claiming online access to our new subscriptions.

Buddy Pennington
Electronic Resources & Serials Librarian
University of Missouri - Kansas City
800 East 51st Street
Kansas City, MO  64110
Phone: 816-235-1548
Fax: 816-333-5584
Email: penningtonb@umkc.edu

UMKC University Libraries: Discovery. Knowledge. Empowerment.

-----Original Message-----
From: SERIALST: Serials in Libraries Discussion Forum [
mailto:SERIALST@list.uvm.edu] On Behalf Of Patricia Thompson
Sent: Monday, February 22, 2010 9:43 AM
To: SERIALST@LIST.UVM.EDU
Subject: Re: [SERIALST] E-journals Renewals and Activation

"What is supposed to happen next?"

In my experience, it varies with each publisher. My subscription
agent does not make sure I have access-- it's up to me. They will
assist with fixing it if I discover that it doesn't work, but I have
to check it. And I don't have time to check everything, so I am sure
that some of them fall through the cracks. I am always discovering
problems when I am checking for something else!

I sign up for new issue alerts and toc's for some titles on most of
the platforms, and sometimes I find out that way about something not
working.

But I am interested in how others handle this too.

Pat Thompson

Patricia R. Thompson
Assistant University Librarian for Resource Management Services
duPont Library
University of the South
Sewanee, TN 37383
931-598-1657
pthompso@sewanee.edu

At 09:13 AM 2/22/2010, you wrote:
>Harrisburg Area Community College has just begun subscribing to
>e-journals (online only) via our subscription agent. This year we
>renewed a title, but lost access to the e-journal (platform is
>Ingenta, not a publisher's platform). It took some time to establish
>that we had renewed and to regain access.
>
>I wonder how others handle these situations. When you renew with
>your subscription agent what is supposed to happen next? Do you
>check with the publisher to make sure the renewal passed to the
>platform provider?
>
>I would be interested in reading any in-house processes used to
>verify access and whom/how you contact to reestablish access.
>
>Judith
>
>
>
>
>Judith M. Nagata
>Serials/Electronic Resources Librarian
>Harrisburg Area Community College
>Library Central Services
>One HACC Dr.
>Harrisburg, PA 17110
>
>Ph: 717-780-2535
>Fax: 717-780-2462