Hi Jenny,

I was able to pull reports on 4/28/15 but right now I can't pull stats either.

Andrea
********************************
Andrea Imre
Electronic Resources Librarian
Southern Illinois University Carbondale
Morris Library - MC6632
605 Agriculture Dr
Carbondale, IL 62901
phone: 618-453-4339
fax:  618-453-3452
e-mail: aimre@lib.siu.edu

-----Original Message-----
From: Serials in Libraries Discussion Forum [mailto:SERIALST@LISTSERV.NASIG.ORG] On Behalf Of Jenny Lockwood
Sent: Thursday, June 18, 2015 1:50 PM
To: SERIALST@LISTSERV.NASIG.ORG
Subject: [SERIALST] Highwire Statistics

Is anyone else having a problem accessing their statistics from Highwire? I have submitted a couple of requests for help on their
technical support form, but have received no response.   I pulled stats
in February but not since then, so I am not sure how long they have been
inaccessible (to us at least).   Thank you in advance for any information.
Sincerely
Jenny

--
Jenny Lockwood
Acquisitions/Electronic Resources
New Mexico State University Library
PO Box 30006 Dept 3475
Las Cruces, New Mexico 88003
575-646-3104

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