Chronicle, et al. delivery problems Birdie MacLennan 05 Mar 1992 21:03 UTC
2 messages, 53 lines: ------------------------ Date: Thu, 5 Mar 1992 13:14:38 EDT From: "Alan D. Hogan" <FAC0024@UOFT01.BITNET> Subject: Re: CHRON.HIGH.ED.delivery problems This has been a cyclical problem for us also. Every 3 years the subs. would stop. This year we switched our last sub. to Faxon hoping they could clear this up. It hasn't worked so far. Claims and calls haven't got a 92 sub. started yet. The Chronicle fulfillment operation get an "F" in my book +-----------------------------------------------------------------+ | Alan D. Hogan /// /// | | University of Toledo Libraries /// //////////// | | 2801 W. Bancroft /// //////////// | | Toledo, OH 43606 /// /// /// | | Phone: 419-537-2812 ///____/// /// | | Fax: 419-537-2726 "_______/ /// | | Telex: 810-442-1633 /// | | BITNET: FAC0024@UOFT01 | | Email: fac0024@uoft01.utoledo.edu | | fac0024@131.183.1.2 | +-----------------------------------------------------------------+ --------------------------------------------------------------------------- Date: Thu, 5 Mar 1992 15:23:57 EST From: cindy cline <MCLCINDY@UKCC.UKY.EDU> Subject: mail delivery At the University of Kentucky Medical Center Library, we receive only one copy. I'm not sure when it arrives. But what I'd like to discuss is mail delivery versus personal delivery. Our patrons want to know why we still get New York Times and Washington Post through the mail, when it's available locally on a daily basis. I tried to contact the local delivery person for the New York Times several times to no avail. Any ideas or comments? We have a difficult time getting local newspapers because of building security and the laziness of the delivery person!! We have also had problems with our subscription to TIME. They told our vendor they would not handle multiple copies. So we had one subscription through the vendor and one subscription direct. Time apparently merged both accounts into one. Some payments were recorded from the vendor and others as direct!! And of course the person at TIME says "that's what the computer says" and doesn't pursue the matter. If anyone has any solutions, please let me know. Thanks. Cindy Cline Serials Librarian Medical Center Library University of Kentucky mclcindy@uky.edu.