Questionnaire on Document Delivery Services LIBMAK@CCNY.BITNET 24 Jun 1992 20:34 UTC
Note: The author of this survey asks that respondents PRINT OUT the survey and return it to the address at the bottom of the message. Please do NOT respond to SERIALST. Thanks. -- Birdie ----------------------------Original message---------------------------- I am conducting a survey on document delivery service among various libraries. Would you be so kind as to complete the enclosed questionnaire and return to me at the address mentioned in the survey by July 19th, 1992. Thank you for your cooperation, Library Name:_______________________________________________________ Address:____________________________________________________________ City:__________________ STATE:_________________ZIP CODE:_____________ Contact Person:_____________________Title:____________________________ Telephone:( )_____________________Fax:( )________________________ E-Mail Address:_______________________________________________________ Type of Library: ___Public, ____Academic,____Law,____Medical, ______Business,_____School,_____Special,____Other Are you using commercial document delivery service?____Y,____N If no, why are you not using a commercial document delivery service? ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ____________________________________________________________________ Why are you using a commercial document delivery service? _____Lack of journal titles due to budget cuts? _____Heavy use of online database and CD-ROMS? _____Patron's Awareness of Document Delivery Services? _____Shortage of ILL support staff? _____Increasing number of ILL borrowing requests? _____Other? (explain)____________________________ What percentage? _____ILL, _____Doc Del. When do you use the Document Delivery Service? ____________________________________________________________ _____________________________________________________________ What are the advantages of using the service? _____________________________________________________________ ______________________________________________________________ _____________________________________________________________ Which document delivery service or/vendor do you use? For how long? ____________________________________________________________ ____________________________________________________________ ____________________________________________________________ How do you place your order? Receive materials? _____Regular mail ____Fax ____E-Mail _____Voice Mail _____Full tex from your machine, _____Scan & Fax _____Other (Explain)_____________________________________ Do you provide bibliographic citations before ordering?___Y___N What is the average cost per a document?_________________ Does it include copyright royalties?_____Y_____N. Is handling and mailing included in the cost?____Y, ____N. Are you or library patrons pleased with the turnaround time of getting the requested document?____Y____Maybe____NO. Average time?_____Hours, _____days, ______Weeks In your opinion, is document delivery a cost-effective method? _____Y ______N How much do you spend per year on the Document Delivery Service? ______________________________Percent of Lib Budget?___________ Is there a separate budget for document delivery?____Y_____N Which division /department handles document delivery service? _____Doc Del _____ILL _____Ref. _____Acquisitions _____Serials _____Cataloging ______Other ( Explain______ Are you using any special computer hardware and software? Hardware ________________________________________________________ ________________________________________________________________ _________________________________________________________________ __________________________________________________________________ Software__________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ Any additional comments you can make:____________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ ___________________________________________________________________ Thank you in advance for your immediate response. Please get a printout of the survey, fill out and send to: Mounir Khalil of New York Cohen Library,Doc Del. Division City College of New York, CUNY Convent Ave and West 138th Street New York, N.Y. 10031 FAX : (212) 650-7618