I am writing two papers.  One is on user satisfaction in university
libraries and the other is about library statistics, specifically
technical services.  Any information or input would be appreciated.

PHILIP M RATLIFF
PORTLAND STATE UNIVERSITY           PHN : (503) 725-5790
LIBRARY-SERIALS                     FAX : (503) 725-5799
PO BOX 1151                         RATLIFF@LIB.PDX.EDU
PORTLAND OR   97207-1151