Publisher responses to serial claims (3 messages) Birdie MacLennan 03 Oct 1995 16:46 UTC
3 messages, 80 lines: ------------------------ Date: Mon, 2 Oct 1995 21:33:49 -0400 From: Craig Fairley <fairley@INFORAMP.NET> Subject: Re: Publisher responses to serial claims ORIGINAL MESSAGE from Genevieve Clay LIBCLAY@ACS.EKU.EDU: >One of the claims we use daily reads, "Our records indicate the next >issue on our subscription is overdue. The last issue received was... >Please send the next and following issues." > >The claim letter is worded clearly - right? Apparently not! More and >more often we get the last issue as listed in the letter. It's a >duplicate, of course. There is no mention of whether the publication is >behind. We assume the person handling the claim mis-read it. It means >additional follow-up on our part. For a domentic title I can contact >the publisher by phone or e-mail. But for titles published abroad...? > >Is this a problem for others of you? Is there a solution I haven't >thought of? Sorry, But I don't know NOTIS. Can you customize the letter? If you can, I suggest having the letter print the issues you are (or think you are) missing and when you expected it. If it's any consolation, I have never found a foolproof claim letter. _________________________________________________________________ Craig Fairley Information Dynamics 2165 Margot Street Oakville, Ontario Canada L6H 3M5 (905) 842-9506 "Services in Information and Process Management" --------------------------- Date: Tue, 3 Oct 1995 08:25:24 CST6CDT From: June Breland <JBRELAND@LIBRARY.MSSTATE.EDU> Subject: Re: Publisher responses to serial claims Regarding the query on wording of claims -- our system prints the number of the piece we're missing and a simple note "As of <date> we have not received this item." Works well for us. June Breland Internet: jbreland@library.msstate.edu Coordinator, Acquisition Services phone: 601-325-7672 Mitchell Memorial Library fax: 601-325-3560 P.O. Box 9570 Mississippi State University Mississippi State, MS 39762 --------------------------- Date: Tue, 3 Oct 1995 08:33:44 -0600 From: Ann Leslie Jones <ajones@ARTIC.EDU> Subject: Re: Publisher responses to serial claims Our claims, generated from an Innopac system, display the issue which is being claimed in large block letters. If we feel it is appropriate, we add information about the last issue received, which appears in much smaller letters as a note beneath the claimed issue. People "read" the typography as much (or more) than they do the text, and even in our case we occasionally get duplicate issues instead of the ones we are claiming. However, I do think that you would be much better off stating the particulars of the issue you are claiming, rather than those of the last one you received. I suspect that the former is what the people receiving our claims are more accustomed to seeing and that your responses would improve considerably. ************* Ann Leslie Jones 312-443-3526 (voice) Serials Librarian 312-443-0105 (fax) The Art Institute of Chicago ajones@artic.edu