Please post a summary of responses to the list.  Many of us would like to
see it!  Thanks.

JoAnne Deeken
Head, Acquisitions Unit
Clemson University
R.M. Cooper Library
Box 343001
Clemson, SC 29634-3001
V(864)656-1114
F(864)656-7156
djoanne@clemson.edu
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>We are part of a large academic research library system with
>over 12,000 subscriptions university-wide.  At our location, a humanities
>and social science research library, we subscribe to approximately 5,000
>titles.  We are interested in knowing how other libraries of comparable
>size and scope are faring with regard to domestic vendors.  We are
>particularly interested in your experiences, both positive and negative,
>with claims and claim responses.  Please include your methods of
>communicating with your vendor, be it paper, fax, e-mail, electronic
>system or phone.
>
>Thank you in advance for sharing your experiences.
>
>Please respond to:  smulewi@rci.rutgers.edu
>
>Gracemary Smulewitz
>Operations Manager
>Technical Services
>Alexander Library
>Rutgers University
>Phone: 908-932-7388
>e-mail:Smulewi@rci.rutgers.edu